Have you ever heard someone talk about their web design business model… a one week website offer, a productized service, a subscription-based retainer… and thought, “That's it! That's the thing that's going to fix everything for me!”
So you dive in, you build it, you launch it, but it doesn’t suddenly bring you a flood of new clients. And those old familiar behaviors creep back in that the business model was supposed to solve. Hustling. Undercharging. Overdelivering. Burning out.
And you think: “Maybe this isn’t the right business model for me. Maybe I need a new niche. Maybe my branding’s off…”
Here's the thing: 9 times out of 10, it’s none of the above.
After hosting the 10th Annual Simply Profitable Designer Summit, I had so many conversations with web designers asking me the same question:
“Which business model is actually right for me?”
And I have a lot of thoughts on that, because inside our Next Level Mastermind at the Web Designer Academy, we work with women running all different kinds of web design businesses at all different levels.
And what I've seen over and over again is that the model isn't determines your success… it’s you.
There Is No “Right” Business Model
There are so many different web design business models: traditional projects, productized services, VIP days, one week websites, subscription models, template shops, agency models, subcontracting… the list goes on.
And here's what I know for sure: every single one of those models can work. Not one of them is broken. The educators teaching them are people of integrity. Their testimonials are real. Their strategies are solid.
But here's what those business models can't do: they cannot save you from yourself.
Whatever challenges you're dealing with right now… people-pleasing, perfectionism, pricing fears, fear of rejection, fear of success, employee mindset, being in your client's wallet… those things are going to follow you into whatever model you choose. Every single time. Because how you do anything is how you do everything.
So when I see someone burn down a business model and start over, what I typically see is that they're choosing a model to avoid their challenges instead of choosing a model that aligns with their vision, their values, and their goals. And that is a very expensive cycle to stay stuck in.
Traditional Web Design Projects: The Freedom Model
Inside the Web Designer Academy, we teach a traditional project-based model: Free Consultation to Paid Discovery to Package Matrix™, collaborate with the client to deliver over a period of weeks or months depending on how you want to set your projects up.
It doesn’t mean custom, from scratch every single time. You can and should systematize and optimize as many of your systems and processes as possible in this model, but it’s very adaptable to be able to work with many different types of clients with more involved projects than spinning up a brand new 5-page site.
The traditional model gets a really bad rap: gathering content from clients, scope creep, projects that drag on forever, not getting paid enough – the list of challenges goes on.
But those are easily solvable challenges with the right systems, processes, and skills – and I don’t mean technical skills – I mean skills like how to navigate difficult conversations, how to lead a client through a project, how to price and position your work so the math actually works.
What I love about the traditional model is the freedom. You get to decide, start to finish, what's included, what's not, how the whole thing works. You can customize it completely around your goals and your life.
And when you price it appropriately, you can make significantly more money from significantly fewer clients.
One of our Web Designer Academy students just booked a project for $35,000… a four-month project… because she used our process to show the client the value of working with her instead of selling deliverables and her time.
But with that freedom comes an identity shift.
If you have an employee mindset, if you defer to your clients' timelines and design whims, if you're a people-pleaser who says yes to everything, if you feel like charging higher prices is somehow harming your clients… the traditional model is going to feel very, very hard.
Not because the model is broken, but because those patterns will keep you from taking the lead and charging what you really could be charging.
The good news? You can shift a belief in a moment. You can make a $10,000 decision in an instant instead of spending months overhauling your business model. That mindset shift is the real work we do inside the Web Designer Academy, and it's baked into everything we teach.
If you want to look at how you're pricing your projects, our High-Converting Proposal Template is a great place to start. It walks you through what to include (and what to leave out) to turn more of your proposals into higher-paying clients.
Productized Services: The Scale Model
A productized service means you're selling the same thing to the same type of customer, over and over. The wireframes, the UX decisions, the design decisions, the features… they don't change. What changes is the look, the feel, the words, the images. The service part means there's setup and delivery involved, not just a file sitting on a shelf. But it's configured, not custom-built from scratch each time.
This model is brilliant for people who want to build authority in a specific niche. When you know your ideal client's pain points so deeply that you can speak directly to them in your marketing, you open the door to one-to-many content marketing strategies. Social media, podcasts, ads, SEO content… you're speaking to one type of person with one specific solution.
Here's the trade-off: with a productized model, 80% of your job is marketing and sales. You are generating leads and closing clients constantly, because the thing you're selling is lower-priced and you need volume. You better love marketing. You better love your niche. You better be willing to hold the boundaries of your product when a client tries to turn it into a custom project.
The challenges that come up for productized service businesses are often the same challenges that come up everywhere else… fear of clients not getting results, difficulty holding boundaries, fear of putting yourself out there with your marketing. The model doesn't erase those. You still have to address them.
VIP Days and One Week Websites: The Routine Model
Time-bound models like VIP days and one week websites can be incredible… if your process is truly dialed in, if you love routine and predictability, if you can communicate expectations clearly, and if you genuinely understand the value of speed to your client. The premium is speed.
If you can't communicate why that's worth more, you're going to underprice it.
And that's actually the most common way I see this model fail. People jump to VIP days not because they love the format, but because they're not confident saying higher numbers for a traditional project. So they think a lower-priced intensive will be easier to sell. But it's not easier to sell.
Lower prices don't automatically mean more yeses.
The other thing I see is people doing time math… trying to figure out how many tasks they can accomplish in a day… and then undercharging based on that math because they haven't yet made the shift to value-based pricing. The model can't make that shift for you.
The Myth That Cheaper Is Easier
Whether we're talking about subscription pricing, digital products, template shops, or any other lower-price-point model, I see the same thinking show up: if I charge less, it'll be easier to sell, I'll get more clients, and I'll make more money.
But here's what I've seen after 10 years of running my own business and coaching hundreds of web designers: it takes just as much effort to sell something for $97 as it does to sell something for $10,000. It is not the price. It's the marketing, the messaging, and the sales conversation.
And at lower price points, you need significantly more clients to hit your revenue goals, which means significantly more marketing, which means significantly more time and resources.
There is nothing wrong with choosing a lower-price model intentionally, because you want to serve that market and speak to their challenges and ROI. But don't choose it to avoid feeling like a fraud for charging more. That feeling is solvable. The business model switch is just a detour.
Choosing for Alignment, Not Avoidance
Before you decide to switch web design business models, or if you're trying to figure out where to start, I want you to ask yourself one honest question: am I choosing this model because it aligns with my vision and my goals, or am I choosing it to avoid something I struggle with?
Because here's what I know: you will face your challenges in every business model you ever try. The model can put a bandaid on it for a while. But eventually you'll bleed through. And the moment the model requires you to face the thing you've been avoiding, most people jump ship and start over. And they lose all the momentum, the systems, the relationships, the traction they'd built.
The real work is addressing what's underneath. And that work… shifting your mindset, identifying your blind spots, making the decisions you've been afraid to make… that work pays off in every business model, forever.
The Three Ways We Can Work Together
You might know the Web Designer Academy from this podcast and think it's only for women running traditional web design projects. I don't talk nearly enough about the other ways we can support you, and I want to change that.
Web Designer Academy is for women web designers running traditional projects who are done undercharging, overdelivering, and overworking. We help you put structure in place, solve the patterns that keep you stuck, and build a business that's truly profitable and sustainable.
Next Level Mastermind is for women in any creative service-based business, running any business model, who keep hitting the same ceiling. We help you identify where you have your foot on the gas and the brake at the same time, and get out of your own way.
90-Day Shift Private Coaching is for you if you don't want or need a group program but you do need a thought partner who can see what you can't see and help you take aligned, confident action toward your goals.
Book a discovery call at webdesigneracademy.com/calendar.
Resources Mentioned
- High-Converting Proposal Template — Learn what to include (and what to leave out) to turn more of your proposals into higher-paying clients
- Web Designer Academy — Business mentorship for women web designers using the traditional project-based business model that helps them make more money with less clients.
- Next Level Mastermind — Business model-agnostic mastermind for women in creative service businesses who want strategic, high level support to reach their next level.
- 90-Day Shift Private Coaching — Private coaching for women who want a thought partner to get out of their own way
- Book a Discovery Call — Chat with Shannon about how she can help you
- Simply Profitable Designer Summit — Annual business summit for web designers
Related Episodes
- Episode 183: Pricing Strategy: Inside The Package Matrix Framework
- Episode 185: How To Scale a Web Design Business with Sarah Noked of OBM School
- Episode 189: How To Price Custom Web Design Projects with Shannon Mattern
About Shannon Mattern
Shannon Mattern is a Pricing Strategist and the founder of the Web Designer Academy, where she helps experienced women web designers book higher-paying web design projects, charge more with confidence, run projects without overworking and burnout, and break through to their next level of income and freedom.
Website: webdesigneracademy.com
Instagram: @profitablewebdesigner
TikTok: @profitablewebdesigner
YouTube: @profitablewebdesigner
LinkedIn: shannonmattern
What is the best business model for web designers?
There is no single best web design business model. The right model is the one that aligns with your vision, your goals, your strengths, and your lifestyle. What matters most is choosing intentionally and being willing to address the personal and mindset challenges that will come up in any model you choose.
How do I know if traditional web design projects are right for me?
Traditional projects are a great fit if you want deeper, long-term client relationships, more creative freedom, and the ability to make more money from fewer clients. They work best when you've shifted from an employee mindset to a business owner mindset and are pricing based on value rather than time.
What is a productized service for web designers?
A productized web design service is a set offering you sell to the same type of client repeatedly. The structure, features, and process stay the same across clients, while surface-level elements like branding and copy change. This model works well for designers who love a specific niche and enjoy content marketing and sales.
Are VIP days or one week websites worth it?
VIP days and one week websites can be highly profitable and sustainable if you have a truly dialed-in process, love routine, and can communicate the value of speed and quality to your clients. They become problematic when used as a way to avoid pricing conversations or when the underlying pricing mindset hasn't shifted.
Why do web designers keep switching business models?
Most business model switches happen not because the model doesn't work, but because the designer is trying to avoid challenges they haven't yet addressed. Patterns like people-pleasing, pricing fears, and perfectionism follow you into every model. Addressing those patterns directly is more effective than changing models.