Common Questions

making The right decision starts with asking the right questions

If you're anything like me, you're the kind of person who likes to make thoughtful, responsible, right-fit decisions. Here you'll find answers to the questions I'm most often asked by women who are considering joining one of our programs so that you can make a clear, confident, and aligned choice about what kind of support is right for you.

  • Web Designer Academy is for experienced designers who want to raise their prices, create consistent income, and finally get paid well for their work without working 24/7.

  • Next Level Mastermind is for designers hitting consistent $5K-$10k+ months who are ready to grow in a sustainable way and solve the deeper mindset and strategy blocks keeping them stuck at their current level.

  • 90 Day Shift is private coaching for designers who want support with a very specific business challenge or goal, and want direct access to and dedicated time with Shannon so they can make quantum leaps in their business.

Each program is designed for a specific stage of business. If you’re not sure, start by asking:

  • Am I overworked, underpaid, and ready to make more from the work I’m already doing?Web Designer Academy

  • Am I getting clients and generally happy with my pricing, but more money and more clients isn't solving my problems?Next Level Mastermind

  • Am I looking for more in-depth, one-on-one support in a private container? → 90-Day Shift


Still not sure? Reach out to Shannon directly to get a personalized recommendation.

Two people smiling and working on a laptop at a wooden table in a cozy, modern room with bird artwork on the wall.

marketing momentum

Nope. This membership was created specifically to help you market your web design business without depending on social media. You’ll get simple, repeatable systems that bring in consistent clients—no dancing required.

Perfect. You don't need one. You’ll learn how to build a network of referrals and opportunities from the ground up—without building an audience or email list. These strategies work even if you're starting with zero.

Yes. We don’t believe you need to niche down to market yourself effectively. We’ll help you connect your way to your next client without boxing yourself in.

Word of mouth is amazing — but it’s not a strategy you control. Marketing Momentum helps you proactively create your own opportunities instead of waiting on them to find you.

There's a 90-minute workshop each month, and then 30 minutes or less per week implementing. The simpler you make it, the more consistent you'll be and the faster you'll see results.

While we can’t guarantee specific outcomes like landing new clients, we can promise you proven strategies, personalized support, and a community to help you take consistent, effective action.

Success ultimately depends on your effort, but these strategies have worked for countless web designers who’ve implemented them with dedication and asked for support when they feel stuck or like they aren't seeing results fast enough.

Each month, you’ll get a live training on new client-getting strategies (plus templates and coaching to help you implement it right away), access to our library of past replays and resources, and ongoing support inside our private  community.

You can join live or catch the replays on your own schedule — all you need is about 30 minutes a week to start building consistent, sustainable marketing momentum. Your only job is to set aside the time and take action with our strategies.

Once a month on the 4th Thursday from 3:00PM to 4:30PM Eastern (unless there's a US holiday – we'll do it on the 3rd Thursday those months).

You don't have to join us live to get the full benefit. If you're not there live you can ask questions in the community any time… but you do need to actually do the steps we teach in the live workshops to get any results. As long as you're able to watch the replay on your own timeline, take action and ask for support when you need it, you won't miss out on a thing.

Marketing Momentum helps you get clients. Web Designer Academy helps you redesign your business so it actually works when they show up.

Yes, all Web Designer Academy members get full access to Marketing Momentum.

Yes! You can join anytime, cancel anytime, and stay as long as it’s working for you. No pressure. Just momentum.

web designer academy

Not quite. The Web Designer Academy is for established freelancers who have booked clients, but want to raise their prices, stop overdelivering, and create a sustainable full-time income without working 24/7. If you're still learning to code or build websites, this isn’t the right fit (yet!).

A: WDA is for freelance web designers and agency-owners who provide web design and related services (graphic design, copywriting, automations, CRO, funnels, SEO, e-commerce, courses + memberships etc.) services using any web design platform (WordPress, SquareSpace, Shopify, Showit, Kajabi, Webflow, etc.) to solopreneurs, small to medium size businesses, non-profits and even large corporations.

Our program is by application-only so that we can keep our community a safe and relevant space for you to get the support you need.

It's for ambitious freelance web designers who want to make a full-time living as a web designer or grow their current revenue by 5x to 10x.

The focus of the WDA is on the business side of running your web design business:

  • How to market your web design business
  • How to price your projects for profit
  • How to find profitable web design clients + projects
  • How to run consultations
  • How to make offers and close sales
  • How to run projects efficiently
  • How to manage your time and maintain work/life balance
  • How to manage client relationships and navigate money and scope conversations with clients.

We teach you how to run a profitable, sustainable web design business.

A: We are currently testing out NOT having an application and making it really clear who is a good fit for our program (and who isn't) and seeing what happens…

Our program is a group coaching program for women web designers, and our application process was designed to ensure that everyone invited into the program is at a similar stage in their web design business so that the group coaching and community are relevant and impactful for all participants.

If you've never built a website before and are still learning how to build websites, our program is not a good fit.

If you do NOT want to make a full-time income as a web designer, or aren't sure you want to offer web design services, our program is not a good fit.

If you are looking for quick fixes, passive income and overnight success, our program is not a good fit.

While we can’t guarantee specific outcomes, our clients regularly raise their prices, build solid boundaries, and pay themselves consistently—often creating a full ROI within 90–180 days. We’ll give you the strategies, coaching, and support you need to do the same.

A: No it doesn't take a year to get results, but the program is a year long because we are here to guide you through an entire year's cycle of your business – a year in which unexpected and expected things will happen in business and life, and it's learning how to navigation THOSE things, not just the times when things are going well, that is the difference between a business that succeeds or fails.

Plus, when you start booking more clients and having more success, you'll start experiencing some of the challenges and problems that come along with success, and we're here to help you navigate those too so you don't unintentionally self-sabotage and go back to where you started.

A: Yes, with some caveats. We love working with skilled web designers coming from corporate or agency-life who are striking out on their own!

You do NOT need to have booked paying clients to come work with us – but you do need to already be an experienced web designer – and you also need the persistence required to start your business from scratch, and the patience to experiment your way to creating revenue.

We'll be right there every step of the way to guide you – just know it may take you a little longer to get up and running and see results than someone who's already been working with clients when they come to work with us.

A: Some of our students are able to raise their prices with current clients and/or book new clients at their new prices in days or weeks, while for others it can take longer.

Building a profitable, sustainable web design business is not one-size-fits-all and takes effort – so we designed our program to help ensure you're spending your time on the right things for your business so that you have the best opportunity to create the results as quickly as possible based on your unique situation.

While we can't predict or guarantee results on a specific timeline, you’ll get results much faster with the Web Designer Academy than by trying to figure it out yourself or with non-web designer-specific business and marketing programs.

A: You get 12-months access to:

  • The Web Designer Academy curriculum with our module videos, bonus trainings and workshops + curriculum updates;
  • Weekly Live Strategy Calls where we share our latest best-practices, coach you on mindset and strategy, and give you an opportunity to get your questions answered as you implement our proven process;
  • Weekly feedback from our expert team on your packages, pricing, offers, sales pages, messaging, positioning;
  • Support in dealing with clients and managing projects.
  • Our community of genius web designers to crowdsource best practices, tech support, ideas and to ask our team for guidance and support.
  • Instant access to all of our proven templates, strategies, workbooks, scripts and bonuses.

A: Yes! Everyone pre-submits questions for live calls, so whether you can be on the calls live or not, we'll answer your questions and you'll get the replays in the group and on the private student podcast.

Being there to have a conversation about your questions is encouraged, but not required – and you can always ask follow-up questions in the comments of the replay in the Facebook group!

A: No. You submit a form with a link to what you want us to give you feedback on and any specific questions you have, and then we make a video giving you feedback and drop it into your client portal in the WDA dashboard and you get an email notification when it's ready.

If you have any follow-up questions about our feedback, you can leave comments on our video.

A: You have 12 whole months of access to the program – how much time you choose to spend working on your business is up to you.

The speed of your results will directly reflect how soon you take action on the things that will have the most impact on your goals… not necessarily how much time you put in.

We value time independence, and you can move at your own pace.

It does not take 12 months to get through the modules or implement the strategies… we just want to give you plenty of time and space to move at your own pace.

Everyone comes into the program at different times and focuses on different areas of their business.

While we have done our best to give you the highest level of support without requiring you to be on our schedule, we recommend you take full advantage of all the resources available to you during your time in the program.

A: Absolutely! We don’t teach design or development, and we are platform-agnostic. We have WordPress, Squarespace, Shopify, Showit, Webflow, Kajabi, etc., UX/UI designers, non-developer designers, full-stack web developers, and more.

A: As soon as you decide to enroll and you complete your first payment.

You’ll begin by filling out an intake form, and we'll send you a personalized video review of your application with our recommended roadmap for your unique business, ensuring that you take all the right steps to create outstanding results quickly.

That fear is so normal—and we coach you through it. You’ll get proven templates, pricing strategies, and real-time feedback to help you position your value and attract aligned clients who are excited to pay you.

You’ll get immediate access to the full curriculum and join a supportive community where you can ask questions, get coaching, and connect with other web designers. No pressure to keep up—just momentum at your own pace.

WDA goes deeper than tactics. We combine mindset, strategy, systems, and community to help you implement everything step-by-step. You’ll stop second-guessing yourself and finally have the support to follow through and see results.

No! Many of our students work part-time, freelance, or are transitioning from other careers. What matters most is your commitment to building a sustainable, profitable business—on your terms.

A: At the end of your 12 months with us, you'll have the option to:

  • Renew for another year (with special student savings) and continue access to the curriculum, community, support and updates for as long as you want.
  • Apply for our Next Level Mastermind for web designers who have mastered the core strategies we teach in the Web Designer Academy and are ready to grow with a group of other advanced web design business owners;
  • Graduate and leave the community, course, curriculum and support while keeping anything you created or downloaded during your time in the program.

A: The Web Designer Academy is exclusively for experienced web designers and people who may not necessarily call themselves a “web designer” but are providing related strategic, design and technical services.

It's not coaching for any kind of service-based business, not online marketers, etc.

It's designed by a woman in tech to address common and specific problems faced by women in tech and business…

And our program is by application-only, so you can be sure that the every question we're answering on group coaching calls will be relevant to the entire group, and so that we can keep our community a safe space for you to get the support you need.

If you want to run a successful web design business and get to know other successful web designers who are just a few steps ahead of you and whose experiences can help you accelerate your results, this is for you.

We’ve been mentoring web designers to create profitable, sustainable web design businesses for 7+ years.

This is the room to be in if you want to create a full-time income or 2x-5x your current revenue over the next 12 months and beyond.

A: The Web Designer Academy is a high-touch group coaching program – and we very intentionally made it an application-only group program so that you can learn from the challenges and wins of people who are just a few steps ahead of you before you encounter them so that you can accelerate your results.

You do get private, personalized feedback on the assets you submit to us for review, and when you reach program milestones you have opportunities for bonus 1:1 coaching calls with our team.

A: Do you provide web design or related services to solopreneurs, small to medium-sized businesses, non-profits and even large corporations?

Do you want to create a full-time income and have a profitable, sustainable web design business?

The entire program is founded on our proven process for success, honed over the past several years and tried and tested by web designers using any platform serving any niche.

And what we've seen with our students over and over again is that if they take action, use our strategies and our support, and simply don't quit or give up on themselves, it works for them. And we're committed to supporting you every step of the way.

If you want my honest opinion on whether or not this will work for you, fill out the “Are we a fit?” form and I'll let you know. It's in neither of our best interests for you to join our program and not get the results you want.

A: Do you provide web design or related services to solopreneurs, small to medium-sized businesses, non-profits and even large corporations?

Do you want to create a full-time income and have a profitable, sustainable web design business?

While we don't have a crystal ball, we accepted your application because we see what your web design business is currently missing.

And what we've seen with our students over and over again is that if they take action, use our strategies and our support, and simply don't quit or give up on themselves, it works for them. And we're committed to supporting you every step of the way.

The entire program is founded on our proven process for success, honed over the past several years and tried and tested by web designers using any platform serving any niche.

A: Do you provide web design or related services to solopreneurs, small to medium-sized businesses, non-profits and even large corporations?

Do you want to create a full-time income and have a profitable, sustainable web design business?

While we don't have a crystal ball, we accepted your application because we see what your web design business is currently missing.

And what we've seen with our students over and over again is that if they take action, use our strategies and our support, and simply don't quit or give up on themselves, it works for them. And we're committed to supporting you every step of the way.

The entire program is founded on our proven process for success, honed over the past several years and tried and tested by web designers using any platform serving any niche.

A: Yes, if you enroll with the payment plan you may convert to the pay-in-full option withing 90 days of joining and get the pay-in-full savings. After 90 days you may pay in full any time at the full rate without the bonus savings.

A: The Web Designer Academy is designed by a woman for women web designers. Our program, strategies and coaching reflect the unique challenges faced by women entrepreneurs. If you're interested in a self-study version of our program or private coaching, reach out to me directly at shannon@webdesigneracademy.com and let me know which one you're interested in and I'll send you the info.

A: If you are not brand-new to web design, if you’ve built websites for your job or other people whether for free or paid, you are leaving money on the table if you wait until you feel like you have enough skills before joining us.

If you’re like 99% of the web designers who come to work with us and have the most success, they don’t wait until they feel like they know everything about everything to get support with growing their business.

We will help you gain confidence with the skills you ALREADY have, and package, price and position them for profit, and then at least you’ll be making money WHILE you gain new skills as you work on client projects. You will ALWAYS be learning with every new client project anyway, might as well get paid well to do it.

We offer a 30-day trial period for the Web Designer Academy. 

a. If you paid in full at the time of enrollment, you may opt out of the program no later than 30 days from your enrollment date and receive a refund of your payment minus the first month’s enrollment fee ($500). You must send an email within the 30 day trial period to support@webdesigneracademy.com indicating your desire to exit the Program. No exceptions to this time frame will be made. Refunds will be processed within 2 business days of receipt of the request. Please note, it can take 5-7 business days for your bank to clear these funds in your account. After 30 days from your enrollment date in the Program, no further refunds will be issued.

b. If you enrolled on the payment plan, you may opt out of the program no later than 30 days from your enrollment date and all further payments will be halted but no refund will be made of the first month’s payment ($500). You must send an email within the 30 day trial period to support@webdesigneracademy.com indicating your desire to exit the Program. No exceptions to this time frame will be made. After 30 days from your enrollment date in the Program, you are responsible for completing all remaining payment plan payments.

If you opt out of the program during the 30-day trial period, you agree not to download, distribute or further access any copyrighted materials that are part of the Program and you must delete every copy of our copyrighted materials (videos, podcasts, Google docs, PDFs, transcripts, etc.) that you downloaded during the 30-day trial period.

You may keep and continue to use any original work you created using our strategies during the 30-day trial.

If you have any questions or concerns, or if there is anything we can do to improve your experience in the Program, please email us at support@webdesigneracademy.com

A: The Web Designer Academy is a mutual 12-month commitment to you and your business growth and we don’t offer refunds or early cancellations.

When you join, our team goes all in on your success, and we ask that you do the same.

If you apply and are accepted + invited to join the program, we would not have invited you to join if we didn't think you had what it takes to create results with our strategies and support.

If you've applied, been accepted, are considering joining and are on the fence, let's talk about it!

We want to make sure you feel ready to commit to yourself and your results.

Your commitment, combined with our amazing resources, community and full support of our team is the most powerful predictor of your success.

next level mastermind

Everything from building teams and collaborating with other designers, to redesigning their offers, fixing delivery bottlenecks, simplifying operations, and reclaiming their time without sacrificing income.

You don’t have to. Growth here is defined by you. Whether that’s working less, earning more, or both, we help you grow sustainably—with intention and integrity.

Yes. We’re currently invite-only to make sure everyone in the group is a great fit.

The Next Level Mastermind is for web designers who’ve already implemented the WDA strategy—or something similar—and want next-level strategy, coaching, and community to break through their current income ceiling without burning out.

You’ll have access to high-level coaching, live calls, hot seats, and feedback—but this is not a private coaching container. If you want intensive 1:1 support, ask about our private coaching.

A: The weekly mastermind call is at 2PM Eastern every Wednesday.

All calls are recorded and added to a private podcast feed so you can listen to replays if you can't attend live.

A:Yes! Some women come straight into Next Level without joining Web Designer Academy first bec​ause they feel solid on fundamentals, but the beauty of this program is all the Web Designer Academy curriculum,​ calls, and support are included for Next Level members as well! So when you join you get everything in Next Level AND every​thing in Web Designer Academy. There are often times when you're further along and need to refresh yourself on som​e basics (how to design your proposal for your new offer). Or you've pivoted and need to ​go back to some earlier fundamentals (rethink your marketing, figure out who yo​u need to outreach now).

A: You’re ready for Next Level when you feel like you want to take the core concepts from Web Designer Academy and b​egin to customize them to yourself and your clients, when you want to put your unique spin on ​how you build and run your business (instead of following Shannon’s to the letter), and you want to ​be in a more intimate container to share all that and make it JUST RIGHT f​o​r you!

You’re ready for Next Level if you’ve completed and implemented the Web Designer Academy curriculum through at least Module 7 (not required but a good​ gauge!)

You’ve learned the fundamentals of running a web design business, how to do outreach, get clients, make o​ffers and plant seeds for the future. You might not be doing them all consistently… but you have the knowledge.

When you've mastered those (or feel pretty solid on the basics but still have​ things to work on) then you're probably ready for Next Level!

You’re ready for Next Level when you want to excavate a little deeper to un​cover the core beliefs that are getting in the way of your vision – now and​ ​in the future.

You’re ready for Next Level if you apply and I (Shannon) read your application and ​tell you you’re ready! I can spot it from a mile away. If you’re not ready, I’ll gently let you know because your success is important to me. I ​care about you!

A: You’re ready for Next Level when you’re solid on your business fundamentals (ev​en if you never joined Web Designer Academy) and now you want to get really, really clear on your vision so that y​ou can design a business that helps you create the LIFE you really want. And you want guidance​ on maki​n​g that happen.

You’re ready for Next Level when you want to excavate a little deeper to un​cover the core beliefs that are getting in the way of your vision – now and​ ​in the future.

You’re ready for Next Level if you apply and I (Shannon) read your application and ​tell you you’re ready! I can spot it from a mile away. If you’re not ready, I’ll guide you toward Web Designer Academy ​instead because your success is important to me. I ​care about you!

A: Next Level is a group coaching program and mastermind for women web designers, and our application process is designed to ensure that everyone invited into Next Level is at a similar stage in their web design business so that the group coaching and community are relevant and impactful for all participants.

If you've never built a website before and are still learning how to build websites, your application will not be approved.

If you're in the earlier stages of learning how to package, price, market, sell and manage web design projects, we may invite you to join the Web Designer Academy first as a stepping stone to Next Level.

If you do NOT want to make a full-time income as a web designer, or aren't sure you want to offer web design or related services, your application will not be approved.

If you are looking for quick fixes, passive income and overnight success, your application will not be approved.

A: No, the retreat is an optional additional cost because we know not everyone in Next Level can attend the retreat, and we don't offer a virtual attendance option.

You can expect the registration fee for the retreat to be between $1500-$1750, including shared accommodations, most meals and all workshops. Your travel is NOT included in the registration.

The retreat is held in the United States in the first half of November each year, and the exact location is announced and registration opens in July each year. 

A: You get 12-months access to:

  • The Web Designer Academy curriculum with our module videos, bonus trainings and workshops + curriculum updates;
  • Weekly Live Strategy Calls where we share our latest best-practices, coach you on mindset and strategy, and give you an opportunity to get your questions answered as you implement our proven process;
  • Weekly feedback from our expert team on your packages, pricing, offers, sales pages, messaging, positioning;
  • Support in dealing with clients and managing projects.
  • Our community of genius web designers to crowdsource best practices, tech support, ideas and to ask our team for guidance and support.
  • Instant access to all of our proven templates, strategies, workbooks, scripts and bonuses.

A: As soon as you decide to enroll and you complete your first payment.

You’ll begin by filling out an intake form, and we'll send you a personalized video review of your application with our recommended roadmap for your unique business, ensuring that you take all the right steps to create outstanding results quickly.

A: Yes, if you enroll with the payment plan you may convert to the pay-in-full option withing 90 days of joining and get the pay-in-full savings. After 90 days you may pay in full any time at the full rate without the bonus savings.

A: No. Next Level is designed by a woman for women web designers. Our program, strategies and coaching reflect the unique challenges faced by women in the male-dominated tech and business world.

A: Absolutely! We don’t teach design or development, and we are platform-agnostic. We have WordPress, Squarespace, Shopify, Showit, Webflow, Kajabi, etc., UX/UI designers, non-developer designers, full-stack web developers, and more.

We offer a 30-day trial period for the Next Level Mastermind.

a. If you paid in full at the time of enrollment, you may opt out of the program no later than 30 days from your enrollment date and receive a refund of your payment minus the first month’s enrollment fee ($750). You must send an email within the 30 day trial period to support@webdesigneracademy.com indicating your desire to exit the Program. No exceptions to this time frame will be made. Refunds will be processed within 2 business days of receipt of the request. Please note, it can take 5-7 business days for your bank to clear these funds in your account. After 30 days from your enrollment date in the Program, no further refunds will be issued.

b. If you enrolled on the payment plan, you may opt out of the program no later than 30 days from your enrollment date and all further payments will be halted but no refund will be made of the first month’s payment ($750). You must send an email within the 30 day trial period to support@webdesigneracademy.com indicating your desire to exit the Program. No exceptions to this time frame will be made. After 30 days from your enrollment date in the Program, you are responsible for completing all remaining payment plan payments.

If you opt out of the program during the 30-day trial period, you agree not to download, distribute or further access any copyrighted materials that are part of the Program and you must delete every copy of our copyrighted materials (videos, podcasts, Google docs, PDFs, transcripts, etc.) that you downloaded during the 30-day trial period.

You may keep and continue to use any original work you created using our strategies during the 30-day trial.

If you have any questions or concerns, or if there is anything we can do to improve your experience in the Program, please email us at support@webdesigneracademy.com

A: The Next Level Mastermind is a mutual 12-month commitment to you and your business growth and we don’t offer refunds or early cancellations.

When you join, our team goes all in on your success, and we ask that you do the same.

If you apply and are accepted + invited to join the program, we would not have invited you to join if we didn't think you had what it takes to create results with our strategies and support.

If you've applied, been accepted, are considering joining and are on the fence, let's talk about it!

We want to make sure you feel ready to commit to yourself and your results.

Your commitment, combined with our amazing resources, community and full support of our team is the most powerful predictor of your success.

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Don’t see your question in the FAQ’s?

If you have any questions at all about working with us, email me at shannon@webdesigneracademy.com. My only job is to make sure you have all the information you need to make the best decision for you – so don't hesitate to reach out and get your questions answered!