00:01:38 Sarah Guilliot (SarahDesign.com): I’m staying off camera and quiet today just listening 🙂 Welcome to Liz!
00:01:45 Shannon Mattern: Reacted to “I’m staying off came…” with 👍
00:02:18 Janet Hoover: Reacted to “I’m staying off came…” with ❤️
00:03:12 Tiffany Souhrada: Hi all. Just listening in today.
00:03:20 Erica Nash: Reacted to “I’m staying off came…” with ❤️
00:03:22 Racheal Graham | GreenHouse Creative: Ah, I remember how scary that was so many years ago!
00:03:24 Erica Nash: Reacted to “Hi all. Just listeni…” with 🖤
00:03:27 Shannon Mattern: Reacted to “Hi all. Just listeni…” with ❤️
00:03:29 Shannon Mattern: Reacted to “Ah, I remember how s…” with ❤️
00:03:30 Janet Hoover: Reacted to “Ah, I remember how s…” with ❤️
00:03:33 Janet Hoover: Reacted to “Hi all. Just listeni…” with ❤️
00:03:35 Erica Nash: Reacted to “Ah, I remember how s…” with ❤️
00:03:36 Caitlin Harrison: Reacted to “Ah, I remember how s…” with ♥️
00:04:00 Sarah Guilliot (SarahDesign.com): Wins: being on Shannon’s podcast! It was so fun 🙂 I felt very “me”.
00:04:07 Shannon Mattern: Reacted to “Wins: being on Shann…” with ❤️
00:04:09 Racheal Graham | GreenHouse Creative: Reacted to “Wins: being on Shann…” with ❤️
00:04:09 Erica Nash: Reacted to “Wins: being on Shann…” with ❤️
00:04:16 Janet Hoover: Reacted to “Wins: being on Shann…” with 🧦
00:04:31 Janet Hoover: That’s a big win! I can so relate lol!
00:04:40 Kaila – HeyKaila Media: Reacted to “That’s a big win! I …” with 💕
00:06:01 Tiffany Souhrada: My win this week is declaring inbox bankruptcy and clearing out all the things and starting fresh. (And not totally freaking out about missing something)
00:06:42 Kaila – HeyKaila Media: Reacted to “My win this week is …” with 💕
00:06:47 Denae Hively: Replying to “My win this week is …”
I’ve heard of people doing this and I’m just terrified to miss something — GO YOU!
00:06:55 Janet Hoover: Reacted to “My win this week is …” with 🧦
00:06:57 Erica Nash: Reacted to “My win this week is …” with 🖤
00:07:05 Janet Hoover: Reacted to “I’ve heard of people…” with 👍
00:07:55 Erica Nash: Like burning the grass to make it grow haha
00:08:08 Liz Lee: Reacted to “I’m staying off came…” with ❤️
00:08:14 Janet Hoover: That’s an awesome win!
00:08:45 Liz Lee: Replying to “Hi all. Just listeni…”
Tiffany I feel like I know you after watching the 5 hour vision workshop 😂
00:09:00 Janet Hoover: Reacted to “Tiffany I feel like …” with ❤️
00:09:14 Liz Lee: Replying to “Hi all. Just listeni…”
And I have questions for you and need updates on that 12-day work month!
00:09:56 Liz Lee: Reacted to “Wins: being on Shann…” with ❤️
00:09:56 Kaila – HeyKaila Media: Is that the first time you’ve done a webinar for next level specifically?
00:10:01 Janet Hoover: Reacted to “Is that the first ti…” with 👍
00:10:03 Sarah Guilliot (SarahDesign.com): ❤️❤️❤️
00:10:10 Janet Hoover: 🙌
00:10:40 Sarah Guilliot (SarahDesign.com): Amanda was blown away by your NL presentation Shannon…hoping she joins soon!!!
00:10:49 Kaila – HeyKaila Media: *hugs*
00:11:11 Janet Hoover: Right…I’ve been SO thankful for that
00:11:20 Janet Hoover: Big hugs
00:11:32 Caitlin Harrison: Can we see it??
00:11:53 Caitlin Harrison: I also want to see some of sarah’s sales words haha
00:12:03 Sarah Guilliot (SarahDesign.com): Reacted to “I also want to see s…” with ❤️
00:12:30 Kaila – HeyKaila Media: Reacted to “I also want to see s…” with ❤️
00:12:34 Janet Hoover: Reacted to “I also want to see s…” with ❤️
00:13:15 Liz Lee: Going through the workshop was VERY valuable for me.
00:13:23 Erica Nash: Reacted to “Going through the wo…” with 🖤
00:13:24 Sarah Guilliot (SarahDesign.com): Liz are you coming to the retreat?
00:13:30 Janet Hoover: Reacted to “Liz are you coming t…” with 🙌
00:13:37 Erica Nash: Reacted to “Liz are you coming t…” with 👀
00:14:00 Janet Hoover: Reacted to “Liz are you coming t…” with 👀
00:14:24 Janet Hoover: 🧦
00:14:27 Denae Hively: 🤦🏻♀️
00:14:27 Kaila – HeyKaila Media: 🦛
00:14:29 Erica Nash: 🤠
00:14:30 Sarah Guilliot (SarahDesign.com): 💋
00:14:33 Liz Lee: Replying to “Liz are you coming t…”
This year not likely because of parenting scheduling stuff but I would love to plan ahead for next year!
00:14:35 Racheal Graham | GreenHouse Creative: Reacted to “🧦” with ❤️
00:14:35 Erica Nash: Reacted to “🦛” with 😆
00:14:43 Janet Hoover: Reacted to “🦛” with 🤣
00:14:49 Denae Hively: Reacted to “🦛” with 🙃
00:15:02 Sarah Guilliot (SarahDesign.com): Replying to “Liz are you coming t…”
I understand that! But I’ll keep my fingers crossed just in case 🙂
00:15:07 Liz Lee: Reacted to “I understand that! B…” with ❤️
00:15:28 Janet Hoover: Reacted to “I understand that! B…” with ❤️
00:15:41 Janet Hoover: Replying to “Liz are you coming t…”
Ditto!
00:18:34 Denae Hively: Does she bring work?Word of mouth?
00:18:52 Liz Lee: Reacted to “Does she bring work?…” with 👍
00:21:13 Denae Hively: I had a “mean” client or rude might be better… even when I confronted her on how she talks to my team (&she did change) it still kept negative energy in my team keeping her on and hindsight is I should have let her go. How does your team feel about her?
00:23:26 Sarah Guilliot (SarahDesign.com): How much time and energy is she sapping from you and your team right now and how would it feel to have that time back?
This seems like one of those “I could work to fix this but at what cost?” sort of thing
00:24:45 Sarah Guilliot (SarahDesign.com): Imagine how much lighter you’d feel if she was gone and there was a space someone else could flow into. Someone totally aligned
00:24:47 Janet Hoover: Reacted to “Imagine how much lig…” with ❤️
00:24:54 Janet Hoover: Reacted to “How much time and en…” with ❤️
00:24:57 Liz Lee: Reacted to “Imagine how much lig…” with ❤️
00:25:55 Denae Hively: Even if that’s not what you’re thinking/proving… you don’t need a reason. You can just invite the space back in your life.
00:26:06 Sarah Guilliot (SarahDesign.com): Reacted to “Even if that’s not w…” with ❤️
00:26:09 Liz Lee: Are you meeting your own expectations by continuing to work with her?
00:26:11 Erica Nash: She definitely has a pattern of behavior. It’s like that saying, when someone shows you who they are, believe them.
00:26:13 Kaila – HeyKaila Media: Ooooh…we haven’t wrapped anyone in a blanket in a while
00:26:22 Sarah Guilliot (SarahDesign.com): Reacted to “She definitely has a…” with 👏
00:26:25 Sarah Guilliot (SarahDesign.com): Reacted to “Ooooh…we haven’t wra…” with 😂
00:26:29 Erica Nash: Reacted to “Ooooh…we haven’t wra…” with 🤣
00:26:42 Janet Hoover: Reacted to “Ooooh…we haven’t wra…” with 🥾
00:27:14 Erica Nash: Reacted to “Even if that’s not w…” with 🙌
00:27:42 Denae Hively: For yourself and for Kim
00:28:22 Sarah Guilliot (SarahDesign.com): Sometimes it gets to be easy
00:28:26 Janet Hoover: Reacted to “Sometimes it gets to…” with ❤️
00:28:26 Liz Lee: Reacted to “Sometimes it gets to…” with ❤️
00:28:47 Sarah Guilliot (SarahDesign.com): You can always recoup that money with the feet pics idea 😝
00:28:54 Liz Lee: Reacted to “You can always recou…” with 😂
00:28:58 Janet Hoover: Reacted to “You can always recou…” with 🤣
00:28:59 Erica Nash: Aaaaannnnd it can be easy
00:29:10 Kaila – HeyKaila Media: There’s the approach of ‘I can prove to myself that I can manage everyone and always give everyone the benefit of the doubt and it’s the easy way out’ and there’s the approach of ‘I’m looking out for the best interests of myself. I’m looking out for the best interests of my family(team), and I’m looking out for the best interests of my client all at the same time!'
00:29:25 Sarah Guilliot (SarahDesign.com): Reacted to “There’s the approach…” with 👏
00:30:00 Denae Hively: WHICH THE PRORATE IS PROBABLY WAY LESS THAN YOUR TIME TO FINISH
00:30:12 Janet Hoover: Reacted to “There’s the approach…” with 🙌
00:32:49 Liz Lee: I was wondering!!
00:32:53 Kaila – HeyKaila Media: It’s our version of bless & release
00:32:57 Kaila – HeyKaila Media: It just sounds cooler
00:32:59 Liz Lee: “Bless her heart”
00:33:12 Kaila – HeyKaila Media: Reacted to “You can always recou…” with 🤣
00:33:22 Janet Hoover: Reacted to “I was wondering!!” with 🤣
00:33:36 Janet Hoover: Reacted to “It just sounds coole…” with 🤣
00:35:28 Erica Nash: Literally like Shannon said on yesterday’s call … you need someone who XYZ and I am not them.
00:35:38 Janet Hoover: Reacted to “Literally like Shann…” with 👍
00:36:00 Janet Hoover: Agreed, I’d keep it short and not hop on a call
00:36:11 Kaila – HeyKaila Media: Reacted to “Literally like Shann…” with 🗞️
00:39:32 Denae Hively: Short and Simple
00:40:28 Janet Hoover: Hugs, you got this
00:40:51 Denae Hively: Don’t put her in the to field LOL
00:41:13 Kaila – HeyKaila Media: Reacted to “Don’t put her in the…” with ❗
00:41:15 Racheal Graham | GreenHouse Creative: Reacted to “Don’t put her in the…” with 👏
00:47:16 Denae Hively: Is she seeing too much too soon?
With this info I would think she just needs to make the choice to go from semi custom to custom.
I doubt you “under scoped” it sounds like she asked for more and you didn’t say no but you can say no now…
00:49:36 Denae Hively: Based on our original conversation …. We saw this as a [semi custom vision] and now that we’ve uncovered XYZ it would be best to [custom pitch].
00:50:15 Denae Hively: It takes a lot of conditioning to remind yourself of this but “budget” is relative….
00:50:42 Janet Hoover: Reacted to “Is she seeing too mu…” with 👍
00:54:34 Janet Hoover: Good stuff, Denae
00:54:49 Liz Lee: Denae is in here dropping some serious wisdom. Love it!
00:55:12 Denae Hively: Everyone listening should be making sure your scopes/contracts protect a max # of calls or days or time….
00:55:20 Liz Lee: Reacted to “Everyone listening s…” with ❤️
00:55:21 Kaila – HeyKaila Media: Reacted to “Denae is in here dro…” with ❗
00:55:38 Liz Lee: Replying to “Everyone listening s…”
I am in the middle of setting boundaries on calls now. I want more of my communication with clients to be asynchronous.
00:56:04 Erica Nash: I also just want to add that you didn’t do anything wrong, Caitlin! You don’t have to punish yourself for a project getting murky.
00:56:11 Sarah Guilliot (SarahDesign.com): Caitlin, here’s what I said to a client that wanted to add more things that were out of scope (in case you want to grab any of this language)
00:56:18 Sarah Guilliot (SarahDesign.com): Hey! (Cc’ing Anna in case deadlines shift so she’s aware)
I’d be happy to switch our plan and pivot to this new framework but that will require an additional week of work, because I can’t do a whole pivot like that and hit our Friday deadline (and I’d need a fully completed copy doc in this new framework before starting).
It will push all your dates out by weeks, and my cost would be $1k per each additional week we add on.
I think that you can totally use this for future sales pages but I would urge you to stick with the plan for now and not pivot into whole new ideas. Then come Friday, you’ll be done! It will feel amazing!
I’m sorry! I don’t like to be bearer of bad news but the timeline is really short right now. There aren’t enough hours left for me to do a great job for you plus pivot to a whole new framework. I hope you understand!
If this really means a lot to you I’m happy to do it but It extends time and adds cost. So it’s your call on if it’s worth it to you.
Sarah Guilliot
00:56:36 Denae Hively: Replying to “Everyone listening s…”
I write in max 3 calls (start middle end) and show them the $350 call rate with a little joke of “I’m creative these meetings stop creative work on your site/course/etc
00:56:40 Liz Lee: Reacted to “Caitlin, here’s what…” with ❤️
00:57:04 Sarah Guilliot (SarahDesign.com): Reacted to “Everyone listening s…” with ❤️
00:57:09 Liz Lee: Reacted to “I write in max 3 cal…” with 💯
00:57:36 Denae Hively: Reacted to “Hey! (Cc’ing Anna in…” with ❤️
00:58:00 Janet Hoover: Reacted to “Hey! (Cc’ing Anna in…” with 👍
00:58:11 Janet Hoover: Reacted to “Everyone listening s…” with 👍
00:58:20 Janet Hoover: Reacted to “I write in max 3 cal…” with 👍
00:58:23 Racheal Graham | GreenHouse Creative: Replying to “Hey! (Cc’ing Anna in…”
Love “it’s your call if it feels worth it to you.”
00:58:34 Denae Hively: Reacted to “Love “it’s your call…” with 🔥
00:59:09 Liz Lee: Reacted to “Hey! (Cc’ing Anna in…” with ❤️
01:01:18 Kaila – HeyKaila Media: Caitlin is grooowwwing! 🪴💕
01:01:25 Janet Hoover: Reacted to “Caitlin is grooowwwi…” with ❤️
01:01:26 Sarah Guilliot (SarahDesign.com): Reacted to “Caitlin is grooowwwi…” with ❤️
01:01:29 Erica Nash: Reacted to “Caitlin is grooowwwi…” with ❤️
01:01:33 Sarah Guilliot (SarahDesign.com): Reacted to “Love “it’s your call…” with ❤️
01:01:37 Denae Hively: Hit us up in WhatsApp as you decide
01:01:43 Erica Nash: Reacted to “Hit us up in WhatsAp…” with 🙌
01:01:47 Kaila – HeyKaila Media: Reacted to “Hit us up in WhatsAp…” with ❗
01:01:47 Liz Lee: OMG all of this is so relatable… I feel so relieved it’s not just me going through things like this.
01:01:53 Kaila – HeyKaila Media: Reacted to “OMG all of this is s…” with 💕
01:01:53 Sarah Guilliot (SarahDesign.com): Reacted to “OMG all of this is s…” with ❤️
