This Week's Questions
Summary + Transcript
Shannon's Meeting Notes
- Live Strategy Call for May 16th 2023. 0:22
- Live strategy call on Tuesday, may 16th, 2023.
- Celebrating Caitlin for doing the thing.
- Nothing has changed for some people.
- The importance of patience and willingness.
- Win of the Week -. 6:32
- Mariela has a huge win with her website.
- Kim has a new client for wordpress.
- How to respond to a voicemail from a client.
- How to set boundaries.
- What’s your next best step? 12:03
- Mariela is trying to figure out her next best step.
- Erica is sending analog mail.
- The highest priority right now is booking another client.
- The package matrix per person.
- Reach out to people and figure out what they need.
- Package matrix for each client.
- How to get out of the mindset of “what should I offer?” and into a place of service. 19:07
- Connecting with people in a place of service.
- Getting 70% of clients from membership.
- The four ways people react in an economic contraction.
- The fourth way to react.
- Being a real person and showing up in value. 24:00
- Being a real person and connecting with people.
- Adding value before asking for an ask.
- Always asking for permission is great.
- Create a relationship with the client first.
- Not putting too much pressure on every single thing.
- Deciding on the right client.
- How do I find investment-minded clients? -. 31:42
- Investment-minded messaging instead of just speaking to anyone who will listen.
- Five dream clients.
- Treat it as one big experiment.
- The importance of having multiple sources of clients.
- There are so many people there that you can connect to and I've really met a wonderful woman in business. 36:28
- LinkedIn is full of great people to connect with.
- Empowering thought creation.
- Co-working session with patrick on June 15.
- Package matrix show in tow.
- What advice would you give someone who is starting a video interview series? 40:43
- The first piece of advice, make it all about them.
- Make it about the person.
- How to start the podcast.
- Who the audience is for this podcast.
- Writing a written blog interview series and podcast.
- Favorite mentors and influencers.
- Doing customer interviews has made Claudia realize that she actually enjoys talking to people about their business. 48:31
- Claudette shares her thoughts on customer interviews.
- One question from a client.
- Reaching out to a potential client multiple times.
- The first question is, are they still interested.
- How to use the Zoom Call feature to get your clients on the phone with you. 53:18
- How to get the client on the phone.
- The recording feature for the call.
- Being open to trying things a different way.
- Examining why someone would do something differently.
- Patience, persistence, consistency and consistency are key.
- Questionnaires and discovery calls are not barriers.
Chat
00:01:24 Caitlin Harrison: oh no big deal… just booked my old coworker on my mid package for $7,200 (10% fast action bonus)
00:01:34 Erica Nash: Reacted to “oh no big deal… just…” with 🙌
00:01:42 Erica Nash: Heck yes, Caitlin!!!
00:01:47 Glennette Goodbread: Yay!!!
00:01:55 Angela Winter (she/her): Yay!!!
00:02:24 Karen: Reacted to “oh no big deal… just…” with ❤️
00:03:12 Mariela Cabezas | Web Designer – soulbusinessdesign.com: I was going to say I don’t have a win this week, but actually, I just launched a new website that turned out amazing, and the client posted on LinkedIn and tagged me. So yay 😊
00:03:32 Erica Nash: Reacted to “I was going to say I…” with ❤️
00:03:51 Kate Newnham | UpDesignsLA.com: Reacted to “I was going to say I…” with ❤️
00:04:27 Kate Newnham | UpDesignsLA.com: WIN: I got 2 new clients for smaller design work – yay!!
00:04:36 Erica Nash: Reacted to “WIN: I got 2 new cli…” with 🎉
00:04:39 Angela Winter (she/her): Reacted to “WIN: I got 2 new cli…” with 🎉
00:04:42 Caitlin Harrison: Reacted to “I was going to say I…” with ❤️
00:04:43 Caitlin Harrison: Reacted to “WIN: I got 2 new cli…” with 🎉
00:04:44 Angela Winter (she/her): Reacted to “I was going to say I…” with ❤️
00:05:07 Karen: Reacted to “I was going to say I…” with ❤️
00:05:12 Karen: Reacted to “WIN: I got 2 new cli…” with ❤️
00:05:21 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Reacted to “WIN: I got 2 new cli…” with 🎉
00:06:08 Angela Winter (she/her): I'm launching my zombie client from earlier this winter this week. Firm boundaries and continuous scheduled emails for completion requirements for the win!
00:06:22 Erica Nash: Reacted to “I'm launching my zom…” with 🙌
00:06:38 Karen: Reacted to “I'm launching my zom…” with ❤️
00:06:39 Kate Newnham | UpDesignsLA.com: Reacted to “I'm launching my zom…” with 👍
00:06:50 Kim Stone: WIN: I got a new client for wordpress tech work. I almost did not take the client because of a different tech. The client uses Beaver Builder, but I checked in the FB group and others are using so I’m going to learn something new.
00:07:14 Erica Nash: Reacted to “WIN: I got a new cli…” with ❤️
00:07:17 Karen: Someone who told me no last fall just booked a consultation with me.
00:07:24 Erica Nash: Reacted to “Someone who told me …” with 🙌
00:07:40 Karen: Reacted to “WIN: I got a new cli…” with ❤️
00:07:44 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Reacted to “I'm launching my zom…” with 🙌
00:08:07 Caitlin Harrison: I have one quick one if we need
00:08:08 Mariela Cabezas | Web Designer – soulbusinessdesign.com: I didn’t have the time…
00:08:14 Erica Nash: https://airtable.com/shrQMjgC7CiiWTBsh
00:08:47 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Should I put it in the air table or the chat?
00:08:53 Shannon Mattern: Airtable
00:11:35 Robin Smith: But if you call her, she will think she can call again. If you want her to use email, then I would train her to do so.
00:12:30 Erica Nash: It’s like she’s sending an analog loom
00:12:40 Kate Newnham | UpDesignsLA.com: LOL – it’s normal for people in their 40s 🙂
00:12:55 Robin Smith: You train people how you want them to connect with you.
00:18:28 Caitlin Harrison: I’ve been using the airplane analogy at the beginning of all my loom proposals too
00:18:50 Kate Newnham | UpDesignsLA.com: Reacted to “I’ve been using the …” with 👍
00:24:00 Kate Newnham | UpDesignsLA.com: Relationship Marketing
00:24:04 Kate Newnham | UpDesignsLA.com: Not new LOL
00:35:40 Caitlin Harrison: it was me
00:35:55 Caitlin Harrison: its the same woman who called me today instead of replying to an email
00:36:44 Caitlin Harrison: Mariela, we needed you for the linked in genius chat the other week
00:36:53 Caitlin Harrison: none of us were geniuses haha
00:37:00 Erica Nash: Reacted to “none of us were geni…” with 😂
00:37:25 Glennette Goodbread: I look at niches like this. There are SO many people in the world that there are probably enough of them that can afford my packages.
00:37:58 Mariela Cabezas | Web Designer – soulbusinessdesign.com: I’m going to screenshot that Glennette!
00:38:02 Glennette Goodbread: We just had someone teach LI in DTM. I can send you the info.
00:39:16 Glennette Goodbread: Trying to think of one. LOL Such a missed opportunity 🙂
00:39:20 Glennette Goodbread: Can't wait for that.
00:39:44 Kate Newnham | UpDesignsLA.com: Do u have a link to that?
00:39:59 Glennette Goodbread: 11:00?
00:40:05 Glennette Goodbread: OK cool
00:40:33 Erica Nash: https://shannonmattern.as.me/wda-coworking
00:42:17 Glennette Goodbread: “Make it all about them.” Love that! We should apply that to ALL of our marketing and outreach too.
00:46:15 Caitlin Harrison: I’m sure you are way better at this than you think you are
00:46:41 Glennette Goodbread: Anytime you can get people to talk about themselves, they love it.
00:48:59 Glennette Goodbread: Doing customer interviews has made me realize I actually enjoy talking to people about their business LOL
00:49:25 Kate Newnham | UpDesignsLA.com: Reacted to “Doing customer inter…” with 🤩
00:49:29 Kate Newnham | UpDesignsLA.com: Reacted to “Anytime you can get …” with 👍
00:49:34 Kate Newnham | UpDesignsLA.com: Reacted to “I’m sure you are wa…” with ❤️
00:49:44 Mariela Cabezas | Web Designer – soulbusinessdesign.com: I got an idea.. Should I offer short 15-minute (video) website reviews in this new membership? They have a promo day I could use for that. Or should I just say “I’m a website designer, book me lol”
00:50:13 Glennette Goodbread: I think that would be a great value add Mariela.
00:50:22 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Reacted to “I think that would b…” with ❤️
00:50:28 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Replying to “I think that would b…”
Thank you!
00:51:23 Caitlin Harrison: Replying to “I got an idea.. Shou…”
I’ve been toying with a similar offer as a “freebie” to invite people to get a quick visual audit of their website with ideas on how things could be improved
00:51:38 Kate Newnham | UpDesignsLA.com: Replying to “I got an idea.. Shou…”
Funny I just started offering free website audits and they’re not my ideal clients at all… so now I’m charging $29. I would say that if you do offer it free, just ask if they want one first – cuz people have sent them to me without me asking and I found it super insulting.
00:52:07 Caitlin Harrison: Replying to “I got an idea.. Shou…”
yes, totally, I would not want someone to audit my site without asking me first haha
00:52:07 Kate Newnham | UpDesignsLA.com: Replying to “I got an idea.. Shou…”
That’s just my experience. Totally go with what feels right to you tho!
00:52:21 Kate Newnham | UpDesignsLA.com: Replying to “I got an idea.. Shou…”
@Caitlin Harrison I had JUST finished mine lol
00:52:31 Glennette Goodbread: I would say “Which of these three options works best for you? Tuesday at 4, Wednesday at 11, or Thursday at 2”
then book it for them.
00:53:00 Caitlin Harrison: Reacted to “@Caitlin Harrison I …” with 😮
00:53:42 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Replying to “I got an idea.. Shou…”
That’s interesting Kate, thank you. I think I did one unrequested audit and didn’t hear back lol. But this one would be a freebie they have to register for, and even fill out a questionnaire, so they would be requesting it.
00:54:04 Glennette Goodbread: Replying to “I got an idea.. Shou…”
If it's in a membership I'm a member of, I'd be fine with it. Otherwise, look at their site, find a couple issues, email them saying “I found a couple profit leaks on your website and I'm wondering if you'd be open to a short video showing how you can fix the issues.” Something like that anyway.
00:54:46 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Replying to “I got an idea.. Shou…”
Glenette – oh no, I meant, to offering website audits for the other members.
00:54:54 Glennette Goodbread: Reacted to “Glenette – oh no, I …” with ❤️
00:55:09 Kate Newnham | UpDesignsLA.com: Reacted to “If it's in a members…” with 👍
00:55:19 Kate Newnham | UpDesignsLA.com: Reacted to “That’s interesting K…” with 👍
00:57:25 Caitlin Harrison: You could also send the questionnaire as an email a day before the call instead of as a booking barrier
00:57:30 Glennette Goodbread: I sent a follow up email a few minutes ago to the office manager at my CPA's office who had not responded to my email even though one of the CPAs told me to contact her after the 18th of April.
I simply said: “Hey Jennifer! Are you available tomorrow at 1:00 to talk about the website and the postcard?”
People get busy then the email gets further and further down in their inbox.
00:59:10 Mariela Cabezas | Web Designer – soulbusinessdesign.com: Are questionnaires in discovery calls appointments a barrier for people to book calls?
01:00:04 Glennette Goodbread: I sent them to mine after they book.
01:00:16 Glennette Goodbread: Bye everyone and thanks Shannon!