This Week's Questions

Summary + Transcript

• • Welcome to our first live strategy call of the month! 1:31
    • The wrong link is getting more people popping in.
    • Welcome to the live strategy call.
    • Caitlin talks about her staycation last week.
    • Caitlyn talks about taking time for vip day.
  • Wins they’ve had so far. 7:13
    • Quiet weeks to recharge and catch up on work.
    • Hiring an attorney.
    • Hiring an attorney to help with IP work and trademarks.
    • How to make an offer.
  • What’s going on with our payment plan? 12:19
    • Cease and desist letter sent to Stripes legal department.
    • Investigation into international payment issues.
    • Mind trash makeover work on yourself.
    • Writing a podcast episode about the situation.
  • How do you put aside the desperation when you need to pay bills? 16:26
    • Building resilience and building resilience during tough times.
    • Your questions are a gift.
    • How to take action when feeling desperate.
    • The first piece of advice, acknowledge desperation.
    • Troubleshooting getting clients and creating a workbook.
    • The market for web design clients is changing.
  • Why it’s important to have these conversations with your clients. 25:09
    • It is important to have these conversations too.
    • Business is open to support and community.
    • Only see what other people want to see.
    • Worst quarter of business ever.
  • What am I thinking that’s creating my feelings and actions? 29:48
    • Uncovering thoughts, feelings, actions and results.
    • How to protect yourself from negative outcomes.
    • Deciding to be a person of integrity.
    • Building resilience is not always fun.
  • Why are milestone calls tied to revenue and why are they different from curriculum? 34:21
    • Why milestone calls are tied to revenue.
    • Milestone calls tied to goals.
    • Taking a moment to remember that this has happened before.
    • Keeping clients on schedule.
  • How to support your boundaries while holding your boundaries. 40:01
    • The client who didn't want to hear the other ones.
    • The client with the corporate client.
    • Not apologizing for the client's struggles.
    • The importance of asking for permission before offering to upgrade.
    • Picking the wrong template for the website.
    • The back and forth of design.
  • Would it be okay if she didn’t send any more clients? 49:02
    • Setting boundaries with a business owner.
    • Praising the business owner for their hard work.
    • The first email back from glenda.
    • An ideal client, check you out for yourself.
  • Don’t bite the hand that feeds you. 54:26
    • Albert dawkins has a spidey sense of a bad mouthing person.
    • One last question from Kate.
    • Consistency is not a monthly payment.
    • The two best friends from college.
  • What are some creative options you can offer your clients? 59:03
    • Decide first, then ask for creative options.
    • The third option is consistent income.
    • How to present to a client as a win-win situation.
    • Creating blog posts for review.
    • How to create a win-win for both you and the client.
    • genius chat on Thursday.

Chat

00:05:14 Erica Nash: And if you want to submit a question: https://airtable.com/shrQMjgC7CiiWTBsh
00:05:50 Caitlin Harrison: I took a bit of a CEO Week last week to focus (almost) exclusively on my business instead of clients
00:06:17 Erica Nash: Reacted to “I took a bit of a CE…” with 🙌
00:06:25 Janet Hoover: Reacted to “I took a bit of a CE…” with 👍
00:06:45 Robin Smith: A bad situations occurred and how I handled it was a win. It gave me some time to focus on catching up with things instead of being behind.
00:07:19 Erica Nash: Reacted to “A bad situations occ…” with ❤️
00:13:03 Erica Nash: If you’d like to submit a question for today: And if you want to submit a question: https://airtable.com/shrQMjgC7CiiWTBsh
00:17:06 Janet Hoover: Amen to that!
00:29:40 Robin Smith: Thanks for being so transparent.
00:31:34 Janet Hoover: Reacted to “Thanks for being so …” with ❤️
00:31:52 Karen: Reacted to “Thanks for being so …” with 👍
00:31:58 Diana Richards she/her: Reacted to “Thanks for being so …” with ❤️
00:32:46 Caitlin Harrison: “compassion for myself” thats so hard
00:33:03 Caitlin Harrison: my inner voice is so mean and negative towards myself
00:33:06 Erica Nash: Replying to ““compassion for myse…”

Likewise!
00:33:24 Diana Richards she/her: Reacted to ““compassion for myse…” with 💞
00:33:30 Erica Nash: It’s never fun and easy
00:34:44 Diana Richards she/her: A former co-worker used to say in moments like these: isn’t it great being human?

Taking a moment to remember that yup, this has happened before, we got through it, and it’ll happen again
00:35:02 Erica Nash: Reacted to “A former co-worker u…” with ❤️
00:35:32 Caitlin Harrison: Reacted to “A former co-worker u…” with ❤️
00:49:22 Erica Nash: Would an ideal client check you out for themselves before believing someone else sight unseen?
00:51:30 Kate Newnham | Web Designer: Reacted to “Would an ideal clien…” with 👍
00:51:31 Glennette Goodbread: Wonder if this would help:

Add a dropbox field at the top with two options.

All of my content is provided below. It's ready for you.
I'm not done yet, I need more time.

This makes it obvious to them it's once and done.
00:51:39 Kate Newnham | Web Designer: Reacted to “Wonder if this would…” with 😂
00:52:17 Glennette Goodbread: Sorry.
00:52:32 Kate Newnham | Web Designer: @Erica – can you send me the link to where I can add a Q?
00:52:56 Erica Nash: https://airtable.com/shrQMjgC7CiiWTBsh
00:54:11 Glennette Goodbread: When I had them sending info via email, I told them they could send as many emails as they wanted but they needed to let me know when they were done.

After that, I had them submit via support ticket.

Now I'm using g doc or slides and that works best.
00:54:25 Caitlin Harrison: Reacted to “When I had them send…” with ♥️
00:55:32 Glennette Goodbread: At some point, it's not worth the stress and you may have to fire her. Nicely of course. 🙂
00:55:41 Glennette Goodbread: Amen
00:55:47 Kate Newnham | Web Designer: Submitted a Q! If there’s time…
00:58:23 Caitlin Harrison: just start billing them the fee every month and see what they say
01:00:50 Sharon Blalock: Do they get more traffic when they do post?
01:03:42 Janet Hoover: That’s a good idea, Robin
01:03:58 Erica Nash: ChatGPT Kate! Haha but for real
01:04:06 Janet Hoover: Reacted to “ChatGPT Kate! Haha b…” with 👍
01:05:31 Diana Richards she/her: ChatGPT is my writing collaborator 🙂
01:05:54 Janet Hoover: Thank you!
01:06:04 Glennette Goodbread: Bye everyone!
01:06:07 Erica Nash: Genius chat Thursday!
01:06:12 Janet Hoover: Reacted to “Genius chat Thursday…” with 👍
01:06:15 Glennette Goodbread: Love chatgpt