Summary + Transcript

Chat

00:00:44 Tracy Trathen • e design studio, LLC: December already! This year really flew by!
00:01:47 Anika Loewen: There was an issue on a client website that I was finally able to figure out how to fix after 3.5 weeks.
00:02:02 Tracy Trathen • e design studio, LLC: Reacted to “There was an issue o…” with ❤️
00:02:05 Ruby Javaid: I started my outreach emails!
00:02:14 Anika Loewen: Reacted to “I started my outreac…” with ❤️
00:02:26 Erica Nash: Reacted to “December already! Th…” with 🤠
00:02:28 Erica Nash: Reacted to “There was an issue o…” with ❤️
00:02:29 Erica Nash: Reacted to “I started my outreac…” with ❤️
00:02:31 Jessica Aiese-Davoli: Woke up this morning to an accepted proposal and a new lead! 🙂
00:02:33 Tracy Trathen • e design studio, LLC: Reacted to “I started my outreac…” with ❤️
00:02:38 Tracy Trathen • e design studio, LLC: Reacted to “Woke up this morning…” with ❤️
00:02:38 Ruby Javaid: Reacted to “Woke up this morning…” with 🙌🏻
00:02:39 Erica Nash: Reacted to “Woke up this morning…” with ❤️
00:02:40 Jessica Aiese-Davoli: Reacted to “There was an issue o…” with ❤️
00:02:42 Jessica Aiese-Davoli: Reacted to “I started my outreac…” with ❤️
00:02:43 Anika Loewen: Reacted to “Woke up this morning…” with 🙌🏻
00:02:46 Ruby Javaid: Reacted to “There was an issue o…” with ❤️
00:03:27 Angela Winter: I moved through the despair of last week and was met with a podcast interview that went live as well as the DesignRush article that I was selected for and 2 new consults!!
00:03:29 Angela Winter: Reacted to “Woke up this morning…” with 🙌🏻
00:03:31 Angela Winter: Reacted to “I started my outreac…” with ❤️
00:03:33 Angela Winter: Reacted to “There was an issue o…” with ❤️
00:03:33 Angelica Hidalgo: I started my fashion project!
00:03:38 Tracy Trathen • e design studio, LLC: Reacted to “I moved through the …” with ❤️
00:03:40 Kim Blake: Reacted to “I started my outreac…” with 👏
00:03:43 Erica Nash: Reacted to “I moved through the …” with ❤️
00:03:45 Anika Loewen: Reacted to “I moved through the …” with ❤️
00:03:45 Angela Winter: Reacted to “I started my fashion…” with 🎉
00:03:46 Kim Blake: Reacted to “Woke up this morning…” with ❤️
00:03:46 Jessica Aiese-Davoli: Also, I know I submitted a call, but need to do my usual – jump off for a sec to get my daughter, then I’ll be back!
00:03:51 Erica Nash: Reacted to “I started my fashion…” with 🎉
00:03:52 Ivy Neal: I’m working with a local branding photographer to host a networking event for marketing people in general – so a great time to connect with those who offer complementary services to mine. Also have blog post/podcast episode topics nailed down for January and February!
00:03:57 Ivy Neal: Reacted to “Woke up this morning…” with ❤️
00:03:59 Ivy Neal: Reacted to “I started my outreac…” with ❤️
00:04:01 Ivy Neal: Reacted to “There was an issue o…” with ❤️
00:04:03 Kim Blake: Reacted to “I moved through the …” with ❤️
00:04:06 Ruby Javaid: Reacted to “I moved through the …” with ❤️
00:04:10 Ivy Neal: Reacted to “I moved through the …” with ❤️
00:04:10 Erica Nash: Reacted to “I’m working with a l…” with ❤️
00:04:14 Ivy Neal: Reacted to “I started my fashion…” with 🎉
00:04:14 Kim Blake: Reacted to “I started my fashion…” with 👏
00:04:31 Angela Winter: Breakdown to break through sometimes!
00:04:33 Michelle Self: Reacted to “I started my fashion…” with 🎉
00:04:35 Michelle Self: Reacted to “I moved through the …” with ❤️
00:04:36 Erica Nash: Reacted to “Breakdown to break t…” with 🙌
00:04:40 Kim Blake: Reacted to “I’m working with a l…” with 👍
00:04:50 Angela Winter: Reacted to “I’m working with a l…” with ❤️
00:04:57 Ruby Javaid: Reacted to “I started my fashion…” with 🎉
00:05:05 Lisa Doiron: On my current project I have had to deal with my client's daughter and it has been a challenge, her tone, comments and feedback comes across as kind of insulting. So far 🤞🏻 I have been able to shake off her comments and tell myself it is not about me, she is just like that. And I'm getting through it!
00:05:07 Ruby Javaid: Reacted to “I’m working with a l…” with ❤️
00:05:19 Angela Winter: Reacted to “On my current projec…” with 👏
00:05:25 Erica Nash: Reacted to “On my current projec…” with 👏
00:05:28 Michelle Self: Replying to “I moved through the …”

How was the Design Rush thing? I got an email from them and was curious about how it is to work with them.
00:05:28 Angelica Hidalgo: Reacted to “On my current projec…” with ❤️
00:05:40 Ivy Neal: Reacted to “On my current projec…” with ❤️
00:05:48 Jessica Aiese-Davoli: Reacted to “On my current projec…” with ❤️
00:05:49 Jessica Aiese-Davoli: Reacted to “Breakdown to break t…” with 🙌
00:05:51 Michelle Self: Started a new site redesign for a friend~
00:05:54 Jessica Aiese-Davoli: Reacted to “I’m working with a l…” with 👍
00:05:58 Ruby Javaid: Reacted to “On my current projec…” with ❤️
00:05:59 Ivy Neal: Reacted to “Started a new site r…” with ❤️
00:05:59 Erica Nash: Reacted to “Started a new site r…” with ❤️
00:06:01 Ruby Javaid: Reacted to “Started a new site r…” with ❤️
00:06:05 Angela Winter: Reacted to “Started a new site r…” with ❤️
00:07:05 Lisa Doiron: Reacted to “I moved through the …” with ❤️
00:07:35 Michelle Self: Reacted to “On my current projec…” with ❤️
00:07:36 Michelle Self: Reacted to “Breakdown to break t…” with 🙌
00:07:41 Michelle Self: Reacted to “I’m working with a l…” with ❤️
00:08:20 Anika Loewen: Soooooooo me!
00:08:23 Lisa Doiron: I still do that!
00:08:28 Ruby Javaid: yup been there
00:08:41 Janet Hoover: Replying to “I still do that!”

Ditto
00:09:44 Anika Loewen: Or you have to PAY for another plugin to fix it
00:10:18 Janet Hoover: Reacted to “Or you have to PAY f…” with 👍
00:10:24 Jessica Aiese-Davoli: this is a very familiar scenario to me too!
00:12:16 Kate Newnham | UpDesignsLA.com: It’s funny how I always matched being generous and giving of my time means I do stuff for free (like I’m mother Theresa).
00:13:30 Kate Newnham | UpDesignsLA.com: Darn I still do that…
00:14:10 Ivy Neal: Reacted to “It’s funny how I alw…” with 😂
00:14:23 Janet Hoover: Reacted to “It’s funny how I alw…” with 👍
00:14:36 Erica Nash: Reacted to “It’s funny how I alw…” with 😇
00:14:39 Kaila – HeyKaila Media: Oh my gosh, tell me who here knows the problem from the start in these scenarios b/c I’m going to hire them hahaha
00:14:50 Anika Loewen: Reacted to “Oh my gosh, tell me …” with 😂
00:14:51 Ivy Neal: Reacted to “Oh my gosh, tell me …” with 😂
00:14:52 Janet Hoover: Reacted to “Oh my gosh, tell me …” with 🙌
00:14:54 Janet Hoover: Reacted to “Oh my gosh, tell me …” with 😂
00:14:54 Diana Richards: Reacted to “Oh my gosh, tell me …” with 😂
00:14:55 Erica Nash: Reacted to “Oh my gosh, tell me …” with 😂
00:15:02 Ruby Javaid: Reacted to “Oh my gosh, tell me …” with 😂
00:15:03 Diana Richards: That pesky 4-letter word! “Just!”
00:15:06 Kaila – HeyKaila Media: (Aka…FEEEEEEL you Kim)
00:15:13 Janet Hoover: Reacted to “That pesky 4-letter …” with 👍
00:15:24 Janet Hoover: Replying to “(Aka…FEEEEEEL you Ki…”

Totally
00:15:30 Michelle Self: I do this too! I was only ‘charging' for half the hours on a break fix issue, because I discovered that a plugin update ‘broke' a process and I had to figure out which one broke things, etc.
00:15:37 Anika Loewen: Replying to “Oh my gosh, tell me …”

Right!? My issue on this client website we thought was one thing, and led me down a whole rabbit hole of testing and NOTHING worked!
00:15:45 Anika Loewen: Reacted to “That pesky 4-letter …” with 👍
00:16:07 Anika Loewen: Reacted to “I do this too! I wa…” with 👍
00:16:36 Ruby Javaid: Reacted to “That pesky 4-letter …” with 💯
00:17:09 Kaila – HeyKaila Media: Replying to “Oh my gosh, tell me …”

Yes! The joys of this profession! But WDA gives us permission to know that we’re not supposed to know all the things! <3 (Plus it’s basically impossible anyways haha)
00:17:35 Ruby Javaid: Reacted to “It’s funny how I alw…” with 😂
00:17:46 Anika Loewen: Reacted to “Yes! The joys of thi…” with 👏
00:18:03 Kate Newnham | UpDesignsLA.com: A girl after my own heart!
00:18:44 Janet Hoover: We are Kim!
00:18:49 Kate Newnham | UpDesignsLA.com: Reacted to “We are Kim!” with 🤣
00:18:53 Janet Hoover: Reacted to “A girl after my own …” with 👍
00:19:00 Janet Hoover: Reacted to “I do this too! I wa…” with 👍
00:19:22 Kaila – HeyKaila Media: Reacted to “We are Kim!” with ❗
00:19:43 Kaila – HeyKaila Media: Replying to “We are Kim!”

#rabbitholecollective #wegiveashit
00:19:49 Kate Newnham | UpDesignsLA.com: Reacted to “#rabbitholecollectiv…” with 🤣
00:19:53 Ruby Javaid: Reacted to “#rabbitholecollectiv…” with 🤣
00:20:01 Tracy Trathen • e design studio, LLC: I’ve done that – and for me, I worry that they may think that I don’t know my stuff the way I should (I’ve NEVER had anyone say that, even if I’ve said “I’m not sure what’s going on here, but I’ll investigate and find out.”)
00:20:18 Tracy Trathen • e design studio, LLC: Reacted to “#rabbitholecollectiv…” with 🤣
00:20:28 Jessica Aiese-Davoli: Reacted to “I’ve done that – and…” with 👍🏼
00:20:38 Jessica Aiese-Davoli: Reacted to “#rabbitholecollectiv…” with 🤣
00:21:09 Kate Newnham | UpDesignsLA.com: Replying to “I’ve done that – and…”

I feel like it’s impossible to know everything though… A lot of this stuff is always changing right?
00:21:16 Janet Hoover: Reacted to “I feel like it’s imp…” with 👍
00:21:22 Ivy Neal: Reacted to “I feel like it’s imp…” with 👍
00:21:23 Ivy Neal: Reacted to “I’ve done that – and…” with 👍🏼
00:21:45 Tracy Trathen • e design studio, LLC: Replying to “I’ve done that – and…”

Exactly. I flip between the two mindsets… but yes, totally changing all the time.
00:21:52 Kate Newnham | UpDesignsLA.com: Reacted to “Exactly. I flip betw…” with 💯
00:21:52 Diana Richards: Maybe think of it like taking your car in for an oil change and then the customer rep comes to talk to you about something else the technician found while under the hood
00:21:59 Anika Loewen: Replying to “I’ve done that – and…”

Not only that, but there are THOUSANDS of lines of code that need to interact with each other, and sometimes teasing all of that apart can take time.
00:22:02 Kate Newnham | UpDesignsLA.com: Replying to “Maybe think of it li…”

SO TRUE!! hahaa
00:22:12 Ruby Javaid: Replying to “Maybe think of it li…”

this is the best analogy!
00:22:26 Ivy Neal: Replying to “I’ve done that – and…”

This is such a good point. I’m always worried someone’s going to think I don’t know what I’m doing, but I CANNOT know it all ahead of time. And then, like Kate said, it changes!
00:22:31 Kate Newnham | UpDesignsLA.com: LOOM!
00:22:34 Michelle Self: Oh – I feel you on the emails!
00:22:38 Kaila – HeyKaila Media: Reacted to “LOOM!” with ❗
00:22:39 Ivy Neal: Replying to “Maybe think of it li…”

So good.
00:22:40 Jessica Aiese-Davoli: Reacted to “Maybe think of it li…” with 👍🏼
00:22:47 Janet Hoover: Reacted to “LOOM!” with 👍
00:22:50 Tracy Trathen • e design studio, LLC: Replying to “I’ve done that – and…”

That too, Anika. Funny thing is, when I mention that it may take time… (be brave enough to say that)… they almost always say “I’m glad YOU are doing it and not me. I would have NO CLUE.”
00:22:50 Janet Hoover: Reacted to “Oh – I feel you on t…” with 🙌
00:23:12 Anika Loewen: Reacted to “That too, Anika. Fun…” with 👏
00:23:18 Ruby Javaid: Replying to “Oh – I feel you on t…”

same lol, I might need grammarly
00:23:23 Ivy Neal: Reacted to “Not only that, but t…” with ❗
00:23:35 Angela Winter: Reacted to “It’s funny how I alw…” with 😇
00:23:35 Ivy Neal: Reacted to “That too, Anika. Fun…” with 👏
00:23:59 Michelle Self: Replying to “Oh – I feel you on t…”

The free version is awesone!
00:24:05 Angela Winter: Reacted to “Yes! The joys of thi…” with 👏
00:24:06 Anika Loewen: Reacted to “Maybe think of it li…” with 👍🏼
00:24:13 Angelica Hidalgo: Reacted to “LOOM!” with 👍
00:24:15 Ruby Javaid: Reacted to “The free version is …” with ❤️
00:24:16 Anika Loewen: Replying to “Maybe think of it li…”

Totally this!
00:24:20 Tracy Trathen • e design studio, LLC: Reacted to “Maybe think of it li…” with ❤️
00:25:15 Tracy Trathen • e design studio, LLC: That’s what I do (most of the time) – at LEAST double it. Notoriously underestimate my time needed for trying to ferret out issues.
00:25:21 Anika Loewen: Reacted to “That’s what I do (mo…” with 👏
00:25:22 Kate Newnham | UpDesignsLA.com: Reacted to “That’s what I do (mo…” with 💯
00:25:44 Ruby Javaid: could you charge a diagnostic fee?
00:25:46 Anika Loewen: Replying to “That’s what I do (mo…”

And still charge for that look into time because it’s still time
00:25:56 Tracy Trathen • e design studio, LLC: Reacted to “And still charge for…” with 👍🏻
00:26:02 Anika Loewen: It’s still a VALUE for them to look into it
00:26:34 Tracy Trathen • e design studio, LLC: Replying to “It’s still a VALUE f…”

Exactly. they know so much less than we do… so most times are so happy we can do that for them
00:26:46 Ruby Javaid: Reacted to “It’s still a VALUE f…” with 💯
00:28:49 Kaila – HeyKaila Media: YAY for that mindset.
00:29:05 Angelica Hidalgo: I get scared to do hourly so I just set a price, I overestimate and if they’re happy to go ahead great. If I take quicker awesome for me awesome for them they don’t need to know. If it takes longer it’s something I’m willing to risk. But if it goes way over then I’ll contact them again.

Doing a set price allows everyone to know what it’s going to be from the get go. And overestimating helps me cover myself.
00:30:17 Ruby Javaid: Reacted to “I get scared to do h…” with ❤️
00:30:22 Ivy Neal: Reacted to “I get scared to do h…” with ❤️
00:30:28 Kate Newnham | UpDesignsLA.com: Reacted to “I get scared to do h…” with ❤️
00:31:48 Janet Hoover: Yep…
00:32:15 Kim Stone: That’s a great idea to track the money that has been left on the table.
00:36:52 Janet Hoover: Great question, Kim!
00:37:16 Angela Winter: Reacted to “I get scared to do h…” with ❤️
00:39:37 Ruby Javaid: ok I definitely have had this issue before where i'm not sure where to draw that line
00:48:43 Kim Blake: Thanks everyone for all the great tips. I'm going to think about it to see what will be the best approach. I will definitely track the time I didn't bill for. Will keep you posted in the Facebook group.
00:49:55 Kate Newnham | UpDesignsLA.com: You do that so easily @Shannon Mattern !
00:50:22 Erica Nash: @Jessica Aiese-Davoli This replay will go up tomorrow so you can rewatch for all that 😅
00:51:24 Tracy Trathen • e design studio, LLC: Replying to “@Jessica Aiese-Davol…”

So glad because I had a family interruption so I missed the entire answer to the Jessica’s question – will def be watching the replay!
00:51:40 Erica Nash: Reacted to “So glad because I ha…” with 🙌
00:51:51 Tracy Trathen • e design studio, LLC: Replying to “@Jessica Aiese-Davol…”

*your question that is LOL
00:52:36 Kate Newnham | UpDesignsLA.com: @Jessica Aiese-Davoli – Heads up, I tried to “Patrick” like 5 things into 1 big matrix. I highly advise against this LOL
00:52:59 Kate Newnham | UpDesignsLA.com: That client didn’t buy…
00:58:00 Jessica Aiese-Davoli: Reacted to “That client didn’t b…” with 😃
00:58:10 Jessica Aiese-Davoli: Replying to “@Jessica Aiese-Davol…”

I’ve done that too!
00:58:23 Kate Newnham | UpDesignsLA.com: Thank you!
00:58:28 Kaila – HeyKaila Media: Hahahah get better soon Shannon!
00:58:29 Lisa Doiron: Feel better Shannon!
00:58:33 Jessica Aiese-Davoli: thank you!
00:58:41 Ivy Neal: Thank you!! Feel better soon!!
00:58:47 Michelle Self: Feel better, Shannon!