listen to my latest podcast episode:
Managing Your Web Design Business Finances with Rocky Lalvani EP 88
byShannon Mattern
WDA Live Strategy Call 02/06/24


Summary + Transcript

Chat

00:03:53 Ruby Javaid: my big win – I finally finished my website! the cobbler finally has shoes loll
00:04:01 Erica Nash: Reacted to “my big win – I final…” with 🥳
00:04:03 Anika Loewen: Reacted to “my big win – I final…” with 🥳
00:04:35 Tracy Trathen • e design studio, LLC: Reacted to “my big win – I final…” with 👏🏻
00:04:39 Ivy Neal: Reacted to “my big win – I final…” with 🥳
00:05:00 Anika Loewen: Replying to “my big win – I final…”

Still working on mine! hahahaha
00:05:11 Angelica Hidalgo: Woooo! Go Ruby
00:05:19 Ivy Neal: Replying to “my big win – I final…”

Yay!!!
00:05:39 Angelica Hidalgo: Success is being happy with your own website 😂
00:05:44 Ruby Javaid: Reacted to “Success is being hap…” with 💯
00:05:51 Erica Nash: Reacted to “Success is being hap…” with 😆
00:05:51 Ruby Javaid: Replying to “Success is being hap…”

that is actually so true
00:05:54 Ivy Neal: Reacted to “Success is being hap…” with 😆
00:06:06 Ruby Javaid: Replying to “my big win – I final…”

@Anika Loewen you got this!
00:06:10 Ruby Javaid: Reacted to “Yay!!!” with ❤️
00:06:21 Kim Blake: I am feeling more confident with my matrix pkgs. And have 2 prospects that I can send the pkgs to.
00:06:27 Erica Nash: Reacted to “I am feeling more co…” with 🥳
00:06:45 Angelica Hidalgo: Reacted to “I am feeling more co…” with 🥳
00:06:46 Ivy Neal: Did outreach today to follow up with some “not yet” prospects. Haven't heard back yet, but it's a step!
00:06:51 Ivy Neal: Reacted to “I am feeling more co…” with 🥳
00:06:51 Ruby Javaid: Reacted to “Woooo! Go Ruby” with ❤️
00:06:55 Erica Nash: Reacted to “Did outreach today t…” with 🥳
00:07:23 Jessica Aiese-Davoli: Just sending a meeting scheduler link to a prospect now! 🙂
00:07:26 Jessica Aiese-Davoli: Reacted to “I am feeling more co…” with 🥳
00:07:27 Jessica Aiese-Davoli: Reacted to “Did outreach today t…” with 🥳
00:07:29 Erica Nash: Reacted to “Just sending a meeti…” with ❤️
00:07:31 Ivy Neal: Reacted to “Just sending a meeti…” with 🎉
00:07:36 Jessica Aiese-Davoli: Reacted to “Success is being hap…” with 😆
00:07:54 Anika Loewen: Win, I signed up for a graphic design conference for next week, and some of the VIP pieces were, it seems, something that I have been looking for to start with some process building. I can’t wait to see how this training and that tool will work together.
00:08:07 Angelica Hidalgo: Reacted to “Win, I signed up for…” with ❤️
00:08:09 Erica Nash: Reacted to “Win, I signed up for…” with 🥳
00:08:09 Ivy Neal: Reacted to “Win, I signed up for…” with ❤️
00:08:15 Angelica Hidalgo: Replying to “Win, I signed up for…”

Is that the Summit??
00:08:25 Tracy Trathen • e design studio, LLC: Replying to “Win, I signed up for…”

So awesome!
00:08:33 Michelle Self: Reacted to “Win, I signed up for…” with ❤️
00:08:54 Chantel Rudden: Haha thank you! 🙂
00:09:09 Tracy Trathen • e design studio, LLC: I finally wrestled my way through a part of module 4 that I was overwhelmed with and what I did ended up being really really good!
00:09:12 Ruby Javaid: Reacted to “I am feeling more co…” with 🥳
00:09:12 Kaila – HeyKaila Media: Reacted to “Win, I signed up for…” with ❤️
00:09:13 Kaila – HeyKaila Media: Reacted to “Just sending a meeti…” with ❤️
00:09:15 Angelica Hidalgo: I’m starting a personal project redesigning a website for a dream client. I’m excited about having full freedom and using it for my portfolio!
00:09:15 Erica Nash: Reacted to “I finally wrestled m…” with 🥳
00:09:15 Ruby Javaid: Reacted to “Did outreach today t…” with 🥳
00:09:16 Kaila – HeyKaila Media: Reacted to “Did outreach today t…” with 🥳
00:09:17 Kaila – HeyKaila Media: Reacted to “I am feeling more co…” with 🥳
00:09:17 Ruby Javaid: Reacted to “Just sending a meeti…” with ❤️
00:09:19 Anika Loewen: Replying to “Win, I signed up for…”

@Angelica Hidalgo The Slumber Summit? Yup!
00:09:23 Ruby Javaid: Reacted to “Win, I signed up for…” with ❤️
00:09:23 Chantel Rudden: Reacted to “I’m starting a perso…” with ❤️
00:09:26 Kaila – HeyKaila Media: Reacted to “I’m starting a perso…” with ❤️
00:09:28 Chantel Rudden: Replying to “I’m starting a perso…”

yasssssss
00:09:28 Kaila – HeyKaila Media: Reacted to “I finally wrestled m…” with 🥳
00:09:28 Angelica Hidalgo: Replying to “Win, I signed up for…”

See you there!
00:09:31 Erica Nash: Reacted to “I’m starting a perso…” with ❤️
00:09:32 Ivy Neal: Reacted to “I finally wrestled m…” with 🥳
00:09:35 Michelle Self: Replying to “Win, I signed up for…”

Ooh! I'm signed up for that too!
00:09:37 Ruby Javaid: Reacted to “I finally wrestled m…” with 🥳
00:09:39 Ivy Neal: Reacted to “I’m starting a perso…” with ❤️
00:09:41 Ruby Javaid: Reacted to “I’m starting a perso…” with ❤️
00:09:42 Tracy Trathen • e design studio, LLC: Replying to “I finally wrestled m…”

not the final part but a part of it anyway
00:09:46 Angelica Hidalgo: Reacted to “I finally wrestled m…” with 🥳
00:09:53 Ruby Javaid: Replying to “I’m starting a perso…”

woohoo!! that's awesome!
00:10:22 Tracy Trathen • e design studio, LLC: Replying to “I finally wrestled m…”

🐘🥄
00:10:23 Michelle Self: Reacted to “I’m starting a perso…” with ❤️
00:10:26 Diana Richards: I have a new client consultation tomorrow, and I’m excited to go into the conversation as The Expert and not just the acquaintance of their wellness coach.
00:10:33 Shannon Mattern: Reacted to “I have a new client …” with ❤️
00:10:34 Angelica Hidalgo: Reacted to “I have a new client …” with ❤️
00:10:45 Ivy Neal: Reacted to “I have a new client …” with ❤️
00:10:46 Jessica Aiese-Davoli: Reacted to “I have a new client …” with 👍🏼
00:10:56 Ruby Javaid: Reacted to “I have a new client …” with ❤️
00:11:02 Chantel Rudden: This is good because my email is at 6500 unread and 12k emails in total LOL
00:11:14 Erica Nash: https://shannonmattern.as.me/?appointmentType=32708445
00:11:31 Kaila – HeyKaila Media: Reacted to “I have a new client …” with ❤️
00:11:34 Erica Nash: Reacted to “I have a new client …” with 🥳
00:11:40 Anika Loewen: Reacted to “I have a new client …” with ❤️
00:11:44 Erica Nash: Reacted to “This is good because…” with 😆
00:11:47 Anika Loewen: Reacted to “This is good because…” with 😆
00:11:50 Angelica Hidalgo: Reacted to “Ooh! I'm signed up f…” with ❤️
00:12:08 Kaila – HeyKaila Media: Reacted to “This is good because…” with 😳
00:12:14 Angelica Hidalgo: Reacted to “This is good because…” with 😆
00:12:31 Erica Nash: Replying to “This is good because…”

My personal email is so insane, I’m not even going to share the number BUT having all those emails has saved me so many times LOL
00:12:40 Chantel Rudden: Reacted to “My personal email is…” with 😆
00:12:58 Kaila – HeyKaila Media: Replying to “This is good because…”

People who don’t care about the red counter dot have some sort of next level calm strategy that I could use some pointers on hahaha
00:13:21 Angelica Hidalgo: Reacted to “My personal email is…” with 😆
00:13:26 Angelica Hidalgo: Reacted to “People who don’t car…” with 😂
00:13:45 Chantel Rudden: Replying to “This is good because…”

I have turned off this feature long ago, including notifications lol
00:13:55 Angelica Hidalgo: Replying to “This is good because…”

I personally am not calm, it’s just serious avoidance 😂😂😂
00:14:05 Chantel Rudden: Reacted to “People who don’t car…” with 😆
00:14:07 Ruby Javaid: Reacted to “People who don’t car…” with 😂
00:14:07 Kaila – HeyKaila Media: Reacted to “I personally am not …” with 😂
00:14:08 Ivy Neal: Reacted to “I personally am not …” with 💯
00:14:38 Ruby Javaid: Replying to “This is good because…”

yeah i'm with Shannon on this, I cannot leave things unread, too much anxiety! 😅
00:14:40 Anika Loewen: I do this for a Choir that I work with. I do their Season design
00:14:41 Erica Nash: Reacted to “I personally am not …” with 💯
00:14:43 Erica Nash: Reacted to “I personally am not …” with 😂
00:15:17 Kim Blake: Replying to “This is good because…”

I have notifications on all of my apps turned off.
00:15:24 Angelica Hidalgo: Reacted to “I have notifications…” with ❤️
00:15:30 Kaila – HeyKaila Media: Reacted to “I have notifications…” with ❤️
00:15:35 Kim Blake: Reacted to “I have turned off th…” with 👍
00:16:09 Erica Nash: Reacted to “I have notifications…” with ❤️
00:16:28 Kim Blake: Reacted to “People who don’t car…” with 😂
00:19:00 Anika Loewen: And get it in writing!!
00:19:14 Tracy Trathen • e design studio, LLC: Reacted to “And get it in writin…” with 👆🏻
00:19:16 Kaila – HeyKaila Media: Reacted to “And get it in writin…” with 👆🏻
00:19:21 Tracy Trathen • e design studio, LLC: Replying to “And get it in writin…”

THIS – so important!
00:19:28 Ruby Javaid: Reacted to “And get it in writin…” with 👆🏻
00:22:35 Anika Loewen: @Jessica Aiese-Davoli I would love to chat with you about how I do this with my client needing multiple deliverables throughout the season.
00:23:09 Shannon Mattern: Anika – feel free to hop on and share this if we have time.
00:27:13 Erica Nash: We have 2 more questions – one about marketing and one about pricing mindset
00:29:35 Chantel Rudden: Reacted to “We have 2 more quest…” with 👀
00:29:41 Michelle Self: We have similar with the community theatre that I volunteer with. New collateral each season and for each production and a combo of Board members and show directors.
00:31:10 Tracy Trathen • e design studio, LLC: setting expectations is huge on this
00:34:32 Jessica Aiese-Davoli: Reacted to “We have similar with…” with 👍🏼
00:34:42 Anika Loewen: Reacted to “@Anika Loewen you go…” with ❤️
00:35:08 Jessica Aiese-Davoli: Reacted to “setting expectations…” with 💯
00:39:37 Erica Nash: My therapist tells me: “being hyper vigilant is a skill! And it isn’t a skill you have to use in every situation. You can use it only when it serves you.” Idk if that is helpful at all, but no one had ever told me that before and hearing that was so helpful and gave me permission to tell myself, “I don’t need this skill right now,” and start working through it rather than just giving in and spiraling.
00:41:49 Jessica Aiese-Davoli: Replying to “My therapist tells m…”

I love this! It’s better than feeling like being hyper vigilant is a negative. It’s just not always needed!
00:41:53 Jessica Aiese-Davoli: Reacted to “My therapist tells m…” with 😍
00:42:01 Tracy Trathen • e design studio, LLC: I’ve never even brought up cost… more just mention “they’re good. You’ll love working with them….”
00:42:09 Erica Nash: Replying to “My therapist tells m…”

Yes, exactly!
00:42:19 Ivy Neal: Replying to “My therapist tells m…”

That's really good.
00:42:53 Erica Nash: Reacted to “That's really good.” with 🙌
00:43:08 Ruby Javaid: Reacted to “My therapist tells m…” with 😍
00:43:13 Angelica Hidalgo: Reacted to “My therapist tells m…” with ❤️
00:44:48 Tracy Trathen • e design studio, LLC: Replying to “I’ve never even brou…”

when i talk to someone about a service i’m recommending that is
00:45:15 Michelle Self: Reacted to “People who don’t car…” with 😂
00:45:37 Michelle Self: Reacted to “I finally wrestled m…” with 🥳
00:47:42 Jessica Aiese-Davoli: Right—if someone comes to your house to fix the plumbing (or another skill you may not have), do you question how much they’re charging you?
00:47:51 Angelica Hidalgo: It’s all perception
00:48:28 Tracy Trathen • e design studio, LLC: And staying out of their wallets
00:48:40 Ruby Javaid: Reacted to “It’s all perception” with 💯
00:48:47 Ruby Javaid: Reacted to “And staying out of t…” with 💯
00:48:55 Tracy Trathen • e design studio, LLC: Reacted to “It’s all perception” with 💯
00:49:12 Ruby Javaid: Reacted to “Right—if someone com…” with 👆🏻
00:49:43 Michelle Self: Reacted to “Right—if someone com…” with 👆🏻
00:50:50 Tracy Trathen • e design studio, LLC: if they aren’t convinced, they aren’t the right fit for you/your business
00:50:58 Erica Nash: Reacted to “if they aren’t convi…” with 🙌
00:54:43 Kim Blake: Reacted to “Right—if someone com…” with ❤️
00:55:28 Anika Loewen: @Tracy Trathen • e design studio, LLC YESSSSSS! I feel the same way
00:56:28 Ruby Javaid: Replying to “@Tracy Trathen • e d…”

same! I've been sending a few emails a week to my past clients for referrals. That's how I'm getting started with it
00:57:34 Tracy Trathen • e design studio, LLC: Reacted to “same! I've been send…” with ❤️
01:02:21 Tracy Trathen • e design studio, LLC: I’m going to be using a friend to “work” on those types of scenarios and “practice” my responses
01:02:31 Kim Blake: Reacted to “I’m going to be usin…” with 👍