listen to my latest podcast episode:
Managing Your Web Design Business Finances with Rocky Lalvani EP 88
byShannon Mattern
WDA Live Strategy Call 01/16/24


Summary + Transcript

Chat

00:01:22 Wendy Coop: Win: I made it! I’m sick again.
00:01:43 Erica Nash: Replying to “Win: I made it! I’m …”

Ugh, sorry you’re sick!! It hit our house late last week. Glad you made it!!
00:01:55 Anika Loewen: Win: Survived our polar vortex here in Canada. My city got as low as -52C (-61.6F) with windchills of -60C (-76F)
00:01:58 Ruby Javaid: Replying to “Win: I made it! I’m …”

feel better Wendy!!
00:02:06 Cheyenne Skye: Just had my official kick off call with my second design client EVER yesterday!

Also had a consult call earlier today with a potential partnership client!
00:02:07 Tracy Trathen • e design studio, LLC: Fantastic meeting with a client last week. We’re almost done with their website and they love it thus far.
00:02:08 Kim Blake: Setting good boundaries! A friend and client always ask about how to make an update on their website or information on a plug-in. So when I got their email about image updates, I responded with 3 options, which included getting paid to help them with their needs. Once you set boundaries for one client, doing it for other clients is much easier. WIN!
00:02:09 Erica Nash: Reacted to “Win: Survived our po…” with 🤯
00:02:14 Ruby Javaid: Reacted to “Win: Survived our po…” with 🤯
00:02:24 Erica Nash: Replying to “Win: Survived our po…”

I cannot wrap my brain around this. Holy moly
00:02:27 Anika Loewen: Replying to “Win: Survived our po…”

You should have seen my windows!
00:02:31 Kim Blake: Replying to “Win: I made it! I’m …”

Sending you good healing vibes.
00:02:32 Erica Nash: Reacted to “Just had my official…” with ❤️
00:02:36 Anika Loewen: Reacted to “Just had my official…” with ❤️
00:02:41 Anika Loewen: Reacted to “Fantastic meeting wi…” with ❤️
00:02:45 Erica Nash: Reacted to “Fantastic meeting wi…” with ❤️
00:02:49 Ruby Javaid: Submitted parts of my website for review!
00:02:50 Anchen: Win I’m starting the year super slow and all good with it.😆
00:02:56 Anika Loewen: Reacted to “Setting good boundar…” with 🎉
00:03:04 Ruby Javaid: Reacted to “Just had my official…” with ❤️
00:03:06 Ruby Javaid: Reacted to “Fantastic meeting wi…” with ❤️
00:03:08 Anika Loewen: Reacted to “Submitted parts of m…” with 🎉
00:03:09 Tracy Trathen • e design studio, LLC: Reacted to “Win: I made it! I’m …” with 🤗
00:03:14 Erica Nash: Reacted to “Setting good boundar…” with ❤️
00:03:20 Tracy Trathen • e design studio, LLC: Reacted to “Setting good boundar…” with ❤️
00:03:22 Ruby Javaid: Reacted to “Setting good boundar…” with 🎉
00:03:26 Erica Nash: Replying to “Setting good boundar…”

Huge win, Kim!!!! Way to go!
00:03:49 Cheyenne Skye: Reacted to “Win I’m starting …” with ❤️
00:04:23 Ruby Javaid: Reacted to “Win I’m starting the…” with ❤️
00:04:47 Erica Nash: Reacted to “Submitted parts of m…” with ❤️
00:04:48 Anika Loewen: Win: Fixed an issue on a client’s website that has frustrated and eluded me for weeks!
00:04:54 Erica Nash: Replying to “Submitted parts of m…”

Excited to see it, Ruby!!!
00:04:57 Tracy Trathen • e design studio, LLC: Oh yes. Boundaries. I had a “chat” with a client who is also a friend. She always sends me “last minute” things on Fridays… and “I need it Monday”. I told her I don’t work on weekends, so she’s got to send me things days in advance so I can fit it in my “client workday” schedule. #boundariesWin
00:04:59 Erica Nash: Reacted to “Win I’m starting the…” with ❤️
00:05:07 Erica Nash: Reacted to “Win: Fixed an issue …” with ❤️
00:05:08 Wendy Coop: Replying to “Win: I made it! I’m …”

Thanks everyone!
00:05:12 Anika Loewen: Reacted to “Oh yes. Boundaries. …” with 🎉
00:05:18 Anika Loewen: Reacted to “Win: I made it! I’m …” with 🤗
00:05:28 Erica Nash: Reacted to “Oh yes. Boundaries. …” with ❤️
00:05:32 Kim Blake: Reacted to “Just had my official…” with 🎉
00:05:36 Cheyenne Skye: Reacted to “Oh yes. Boundaries…” with ❤️
00:05:37 Kim Blake: Reacted to “Fantastic meeting wi…” with 👏
00:05:58 Cheyenne Skye: Reacted to “Win: Fixed an issu…” with ❤️
00:06:00 Tracy Trathen • e design studio, LLC: Reacted to “Win: Fixed an issue …” with ❤️
00:06:04 Ruby Javaid: Reacted to “Win: Fixed an issue …” with ❤️
00:06:10 Kim Blake: Reacted to “Huge win, Kim!!!! Wa…” with 🙏
00:06:22 Kim Blake: Reacted to “Win I’m starting the…” with 👍
00:06:25 Ruby Javaid: Reacted to “Oh yes. Boundaries. …” with 🎉
00:06:35 Sharece O'Neal: Had a client move from the lowest to middle package! Was nervous about presenting this higher price but she said she trusts me, so that feels good!
00:06:42 Kim Blake: Reacted to “Win: Fixed an issue …” with 🤩
00:06:42 Ruby Javaid: Reacted to “Had a client move fr…” with ❤️
00:06:43 Erica Nash: Reacted to “Had a client move fr…” with ❤️
00:06:43 Tracy Trathen • e design studio, LLC: Reacted to “Had a client move fr…” with ❤️
00:06:43 Wendy Coop: Win: I didn’t destroy my laptop after forgetting to backup my site and then making massive changes. LOL
00:06:45 Ivy Neal: Reacted to “Had a client move fr…” with ❤️
00:06:47 Wendy Coop: Reacted to “Had a client move fr…” with ❤️
00:06:51 Wendy Coop: Reacted to “Oh yes. Boundaries. …” with ❤️
00:06:51 Emily Crymes: Reacted to “Had a client move fr…” with ❤️
00:06:51 Tracy Trathen • e design studio, LLC: Reacted to “Win: I didn’t destro…” with ❤️
00:06:53 Ivy Neal: Reacted to “Win: I didn’t destro…” with ❤️
00:06:55 Ruby Javaid: Reacted to “Win: I didn’t destro…” with ❤️
00:07:00 Erica Nash: Reacted to “Win: I didn’t destro…” with ❤️
00:07:00 Cheyenne Skye: Reacted to “Win: I didn’t des…” with ❤️
00:07:01 Ivy Neal: Reacted to “Submitted parts of m…” with ❤️
00:07:02 Ivy Neal: Reacted to “Win: Fixed an issue …” with ❤️
00:07:05 Ivy Neal: Reacted to “Win I’m starting the…” with ❤️
00:07:05 Kim Blake: Replying to “Had a client move fr…”

That’s awesome!
00:07:19 Kim Blake: Reacted to “Win: I didn’t destro…” with 👍
00:07:21 Sharece O'Neal: Replying to “Had a client move fr…”

lol yes! Thank you! woo hoo!
00:07:35 Kim Blake: Reacted to “Submitted parts of m…” with ❤️
00:07:37 Sharece O'Neal: Reacted to “Oh yes. Boundaries. …” with ❤️
00:07:53 Kim Blake: Reacted to “Oh yes. Boundaries. …” with 👏
00:08:25 Sharece O'Neal: Reacted to “Setting good boundar…” with ❤️
00:10:39 Anchen: @Erica Nash It’s under the Modules Podcast not bonuses.
00:10:45 Tracy Trathen • e design studio, LLC: OMG I have to say – listened to the WDA podcast episode 72 (Becoming limitless…etc.) FAN-FREAKIN’-TASTIC episode. If you guys haven’t listened yet, its worth a listen and re-listen.
00:11:29 Erica Nash: Replying to “@Erica Nash It’s un…”

Oooh, okay, thank you!!
00:12:18 Emily Crymes: Okay perfect, that’s what I was thinking. Thank you!!
00:12:43 Erica Nash: Here’s the link for questions: https://airtable.com/appBKMODI6rJUNuPk/shrQMjgC7CiiWTBsh
00:12:43 Tracy Trathen • e design studio, LLC: Replying to “Okay perfect, that’s…”

I also offer the same… so GREAT question because I’m also at that stage (working up patricks).
00:15:01 Wendy Coop: Reacted to “OMG I have to say – …” with ❤️
00:16:12 Anika Loewen: Reacted to “OMG I have to say – …” with ❤️
00:24:43 April Ray: If theres time I have a question.
00:25:08 Erica Nash: Replying to “If theres time I hav…”

Will you submit it here: https://airtable.com/appBKMODI6rJUNuPk/shrQMjgC7CiiWTBsh
00:28:30 Amy K Ogden: I love that, “just the news”
00:28:35 Ivy Neal: Reacted to “I love that, “just t…” with ❤️
00:28:50 Anika Loewen: Replying to “I love that, “just t…”

Right!?
00:28:52 Anika Loewen: Reacted to “I love that, “just t…” with ❤️
00:28:52 Ivy Neal: Replying to “I love that, “just t…”

Need to tuck that thought away for later.
00:31:11 Kim Blake: Reacted to “I love that, “just t…” with 👏
00:34:32 Erica Nash: https://webdesigneracademy.com/web-designer-academy-2020/templates/
00:34:47 Erica Nash: Replying to “https://webdesignera…”

Look for current client price increase scripts
00:38:08 Amy K Ogden: Like blackout dates from the airlines
00:38:58 Emily Crymes: Reacted to “Like blackout dates …” with 😂
00:38:59 Wendy Coop: Reacted to “Like blackout dates …” with 😂
00:39:58 Wendy Coop: It’s just fact.
00:40:21 Amy K Ogden: “I’ve updated my process and now…”
00:40:31 Ivy Neal: Reacted to ““I’ve updated my pro…” with ❤️
00:41:13 Erica Nash: Replying to “https://webdesignera…”

Retainer Patrick example is in module 4 towards the end of the workbook
00:41:56 Wendy Coop: Reacted to ““I’ve updated my pro…” with ❤️
00:43:11 Amy K Ogden: Most of us do too (slowly raises hand)
00:46:26 Amy K Ogden: I’ve been so in my brain hole all week! And much of last week too. Ugh!
00:49:28 Chantel Rudden: Needed to hear this, makes me want to cry
00:49:32 Anika Loewen: The when is such a hard thing to let go of.
00:49:42 Ruby Javaid: This is so me right now
00:49:46 Tracy Trathen • e design studio, LLC: Yes.
00:49:48 Amy K Ogden: Reacted to “Needed to hear this,…” with 🤗
00:50:07 Erica Nash: Reacted to “Needed to hear this,…” with ❤️
00:50:25 Ivy Neal: Agreed…so hard sometimes to recognize the pieces that are out of our control and keep GOING.
00:51:07 Amy K Ogden: That’s why this group is so amazing because when you do have those moments, you learn pretty quickly it’s ok and that it will change.
00:51:20 Erica Nash: Reacted to “That’s why this grou…” with ❤️
00:52:17 Tracy Trathen • e design studio, LLC: ❤️
00:52:34 Anika Loewen: Thank you for sharing. It is so refreshing to see leaders being honest and open with their own struggles.
00:52:50 Sharece O'Neal: Thank you for sharing this! I'm learning this too. It's a daily practice for me.
00:53:04 Tracy Trathen • e design studio, LLC: My mom says you just have to toss the seed out there on the ground. Not all the seeds will take hold and grow, but if you don’t throw the seed, nothing will grow.
00:53:04 Amy K Ogden: Reacted to “Thank you for sharin…” with ❤️
00:53:14 Amy K Ogden: Reacted to “My mom says you just…” with ❤️
00:53:16 Amy K Ogden: Reacted to “Thank you for sharin…” with ❤️
00:53:17 Ruby Javaid: Reacted to “My mom says you just…” with ❤️
00:53:19 Ivy Neal: Reacted to “My mom says you just…” with ❤️
00:53:29 Kim Blake: Reacted to “My mom says you just…” with 👏
00:53:32 Sharece O'Neal: Reacted to “My mom says you just…” with ❤️
00:53:34 Tracy Trathen • e design studio, LLC: Move forwards.
00:53:34 Anika Loewen: Reacted to “My mom says you just…” with ❤️
00:53:36 Tracy Trathen • e design studio, LLC: forward
00:54:34 Amy K Ogden: Thank you Shannon!
00:55:05 Amy K Ogden: Keep doing it!
00:56:20 Anika Loewen: I feel like I am always in the chaos zone!
00:56:54 Amy K Ogden: It’s sooooo good
00:57:32 Ivy Neal: That sounds familiar. 😂🤦🏻‍♀️
00:58:56 Kim Blake: When you know others have similar challenges, it helps with the sanity. LOL! Thanks for sharing.
00:59:02 Amy K Ogden: Bye everyone!
00:59:09 Sharece O'Neal: Thank you!