This Week's Questions

Summary + Transcript

• What are you working on? What actions have you taken? What results have you created? (0:00)
• How do you feel about the plan you’ve put in place? (1:40)
• How do we become passionately attached to the outcome without making it mean anything about you? (8:03)
• How to raise your prices with your current clients. (12:05)
• What to do if your clients don’t agree with your price increase. (17:48)
• How do you respond when you get a customer who wants to make a quick change to their website? (24:03)
• When you have boundaries, it’s easier to respond when you have choices. (30:28)
• Any questions you have for me? (33:09)
• What are some easy offers that you’ve seen people put together? (38:40)
• What do you need that would be seamless? (45:25)
• You get to decide what you want to do and what you don’t. (51:53)
• Don’t worry about believing it the second you say it. (58:09)

Chat

00:02:07 Caitlin Harrison: I mapped out the logistics on how to run two projects this month and basically am booked out with very little space for more
00:02:19 Janet Hoover: Reacted to “I mapped out the log…” with 👏
00:02:31 Janet Hoover: Got over myself and finally added a YouTube vid (a tutorial that I always have to show my clients how to do)
– have a discovery chat on Thurs
00:02:37 Shannon Mattern: https://airtable.com/shrQMjgC7CiiWTBsh
00:02:49 Caitlin Harrison: And I’m forcing myself to still go to networking events and making connections so hopefully I can book the next client soon
00:02:56 Karen: Reacted to “I mapped out the log…” with ❤️
00:03:44 Janet Hoover: I’m working on a site now that paid in full a couple of months ago so I get it lol
00:03:53 Karen: Reacted to “Got over myself and …” with ❤️
00:04:55 Janet Hoover: Reacted to “And I’m forcing myse…” with 👍
00:05:16 Karen: Reacted to “And I’m forcing myse…” with 👍
00:05:47 Kaila – HeyKaila Media: Reacted to “Got over myself and …” with ❤️
00:06:36 Shannon Mattern: https://airtable.com/shrQMjgC7CiiWTBsh
00:06:49 Karen: Potential client is struggling to find a way to pay my price. Offered a couple of payment plans, but holding my ground on my price.
00:06:59 Janet Hoover: Reacted to “Potential client is …” with 🙌
00:07:02 Kaila – HeyKaila Media: Reacted to “Potential client is …” with 🙌
00:07:06 Janet Hoover: Yes, Karen!! Woo hoo!
00:07:11 Caitlin Harrison: Reacted to “Potential client is …” with 🙌
00:07:20 Sarah Guilliot (sarahdesign.com): I’m excited to send a new Patrick to the guy who replied saying he needed different options 🙂
00:07:39 Janet Hoover: Reacted to “I’m excited to send …” with 👍
00:09:11 Sarah Guilliot (sarahdesign.com): Also happy with my conversation with the gal I reached back out to who didn’t need me anymore! I felt a tiny bit uncomfortable responding with an ask for referrals but I did and she said absolutely she’d love to send people my way
00:09:23 Kaila – HeyKaila Media: Reacted to “Also happy with my c…” with 🙌🏼
00:09:26 Kaila – HeyKaila Media: Reacted to “I’m excited to send …” with 👍
00:09:37 Janet Hoover: Reacted to “Also happy with my c…” with 👏
00:09:40 Karen: Reacted to “I’m excited to send …” with 👍
00:11:13 Karen: Reacted to “Also happy with my c…” with 👍
00:25:51 Caitlin Harrison: then YOU do it, if it’s so fast and easy
00:25:57 Janet Hoover: Reacted to “then YOU do it, if i…” with 🤣
00:26:06 Karen: Reacted to “then YOU do it, if i…” with 😂
00:26:07 Sarah Guilliot (sarahdesign.com): Yessss Caitlin
00:26:46 Kaila – HeyKaila Media: ‘Just’ – I have already made the decision for you that this will be easy. *HARD eye roll*
00:27:00 Sarah Guilliot (sarahdesign.com): Reacted to “‘Just’ – I have alre…” with 😂
00:28:06 Karen: Reacted to “‘Just’ – I have alre…” with 👍
00:30:35 Sarah Guilliot (sarahdesign.com): I’ve always like the idea of giving choices but now that I’m implementing it in the WDA I’m learning there are so many more nuances and positive outcomes that come from giving choices than I ever thought of! It really reduces the likelihood of a “no” and opens up conversation and negotiation in such a generous way
00:30:49 Kaila – HeyKaila Media: Reacted to “I’ve always like the…” with 💕
00:31:44 Karen: Reacted to “I’ve always like the…” with 👍
00:31:50 Janet Hoover: Reacted to “I’ve always like the…” with 👍
00:33:42 Sarah Guilliot (sarahdesign.com): Yes! Removing conflict
00:35:49 Shannon Mattern: https://webdesigneracademy.com/summer
00:35:55 Shannon Mattern: Coupon Code SUMMERFAM
00:36:44 Kate Newnham | UpDesignsLA.com: Nooooo
00:36:47 Kate Newnham | UpDesignsLA.com: Someone think of someting
00:36:48 Kate Newnham | UpDesignsLA.com: lol
00:36:52 Janet Hoover: Reacted to “lol” with 🤣
00:37:11 Sarah Guilliot (sarahdesign.com): Reacted to “Someone think of som…” with ❤️
00:38:19 Kate Newnham | UpDesignsLA.com: “You look like my next client”
00:38:22 Kate Newnham | UpDesignsLA.com: Reacted to ““You look like my ne…” with 😂
00:38:25 Janet Hoover: Reacted to ““You look like my ne…” with 😂
00:41:58 Kate Newnham | UpDesignsLA.com: Fellow Squarespacer: Content updates, new products, new offerings, new team members, new case studies. Ask every few months.
00:41:59 Kaila – HeyKaila Media: This is a good question. So far I have not been able to come up with a care plan for SS clients.
00:42:02 Janet Hoover: Monthly or qtly blog posts, product edits, social posts?
00:42:24 Caitlin Harrison: cancelled 😉
00:42:28 Kate Newnham | UpDesignsLA.com: Replying to “This is a good quest…”

Yeah, once you teach them how to update, it’s so easy.
00:42:29 Kaila – HeyKaila Media: Reacted to “cancelled ;)” with 💕
00:42:30 Janet Hoover: Reacted to “cancelled ;)” with 💪
00:42:41 Kate Newnham | UpDesignsLA.com: Reacted to “cancelled ;)” with 👍
00:42:53 Kaila – HeyKaila Media: Replying to “This is a good quest…”

Yeah, and most people I put on SS don’t have a tonne of content so they then don’t update the little content they have very often
00:43:13 Kaila – HeyKaila Media: Replying to “This is a good quest…”

But all of those things you said are good ideas!
00:43:18 Kate Newnham | UpDesignsLA.com: I loathe retainer but I need the $$
00:43:33 Kate Newnham | UpDesignsLA.com: Quarterly would be IDEAL
00:54:19 Kaila – HeyKaila Media: Why couldn’t that client have been found based on the law of attraction too!
00:54:28 Janet Hoover: Reacted to “Why couldn’t that cl…” with 🙌
00:54:31 Karen: Reacted to “Why couldn’t that cl…” with 👍
00:57:38 Kaila – HeyKaila Media: ‘Both/and’
00:58:02 Janet Hoover: But you did…
00:58:25 Caitlin Harrison: I’m working on believing in law of attraction
01:00:02 Janet Hoover: 🪴
01:00:45 Kaila – HeyKaila Media: Positive affirmations
01:00:55 Christine Westlake: You can thank the negative thought for showing you what you don’t want!
01:02:02 Kaila – HeyKaila Media: When I’m really on it, I say my positive affirmations multiple times a day to myself in my head.
01:02:08 Kaila – HeyKaila Media: And then when it happens, you’re like ‘holy shit!'
01:02:14 Kaila – HeyKaila Media: And then you keep going and get on a roll :p
01:03:07 Caitlin Harrison: I know Laura is all about the manifesting too
01:03:08 Karen: I've actually been doing this every morning for a couple of months and it's had a really positive impact on my thinking. I felt like I just had too many negative thoughts.
01:03:11 Kaila – HeyKaila Media: Just make sure you’re not framing a positive in a negative – ie: I’m a kind and caring person is better than I’m not going to be an asshole
01:03:21 Janet Hoover: Reacted to “I've actually been d…” with ❤️
01:03:36 Kate Newnham | UpDesignsLA.com: Reacted to “I've actually been d…” with ❤️
01:03:44 Kate Newnham | UpDesignsLA.com: Reacted to “And then you keep go…” with 🤩
01:03:51 Caitlin Harrison: Reacted to “I've actually been d…” with ❤️
01:04:13 Kate Newnham | UpDesignsLA.com: Caitlin you still look so suspicious
01:04:22 Caitlin Harrison: Reacted to “Caitlin you still lo…” with 😂
01:04:30 Kaila – HeyKaila Media: It feels weird when you start but it’s a like building any habit :0
01:04:32 Kaila – HeyKaila Media: 🙂
01:04:58 Kate Newnham | UpDesignsLA.com: Reacted to “🙂” with 👍
01:05:11 Karen: Reacted to “It feels weird when …” with 👍