Summary + Transcript

Chat

00:01:21 Tracy Trathen • e design studio, LLC: Hockey afternoon on Black Friday for me – best afternoon ever 😉

Win: Going to three networking events next week.
00:01:44 Sarah Guilliot (SarahDesign.com): Wins: reached out to “big name” to be on podcast, thought she ghosted me but she said yes! Doing it day after tomorrow
00:02:04 Lynn Davey: Reacted to “Wins: reached out to…” with ❤️
00:02:05 Tracy Trathen • e design studio, LLC: Reacted to “Wins: reached out to…” with ❤️
00:02:06 Lynn Davey: Reacted to “Hockey afternoon on …” with ❤️
00:02:09 Michelle: Reacted to “Wins: reached out to…” with ❤️
00:02:10 Michelle: Reacted to “Hockey afternoon on …” with ❤️
00:02:11 Kim Blake: I sent out a few website maintenance renewals, which included a price increase.
00:02:14 Sarah Guilliot (SarahDesign.com): So many stories
00:02:23 Lynn Davey: About to onboard a new client to create a new website for their art business.
00:02:42 Lynn Davey: Reacted to “I sent out a few web…” with ❤️
00:02:52 Sarah Guilliot (SarahDesign.com): Replying to “I sent out a few web…”
Yay fellow price increase buddy!
00:03:05 Erica Nash: Free choice lol
00:03:07 Danielle Cooke: Finished paid discovery module last week and sent new ecommerce website live today
00:03:34 Sarah Guilliot (SarahDesign.com): Reacted to “Finished paid discov…” with ❤️
00:03:47 Lynn Davey: Reacted to “Finished paid discov…” with ❤️
00:04:03 Tracy Trathen • e design studio, LLC: OH last weeks outreach: a couple of clients replied back. ONE (a board of three) – each of them replied back saying that they love working with me and that I’m awesome. Was a REALLY nice thing. Made me feel like what I do is worth it.
00:04:45 Katheryn Symington | Web Designer: I've received 3 referrals from my BNI group this past 2 weeks. 2 for website strategy and one for website maintenance.
00:04:56 Tracy Trathen • e design studio, LLC: Reacted to “I've received 3 refe…” with ❤️
00:04:58 Lynn Davey: Reacted to “OH last weeks outrea…” with ❤️
00:05:02 Lynn Davey: Reacted to “I've received 3 refe…” with ❤️
00:05:03 Michelle: Win: Submitting the massive proposal we've been working on for weeks before the deadline. It's been opened 3 times! Sub-win: found a solution to the only thing that was making me nervous about the whole thing (app development with interactive map), so I didn't feel like a TOTAL imposter turning it in.
00:05:18 Lynn Davey: Reacted to “Win: Submitting the …” with 🎉
00:05:26 Katheryn Symington | Web Designer: Reacted to “Finished paid discov…” with ❤️
00:05:31 Michelle: Replying to “Win: Submitting the …”

It was 35 pages
00:05:34 Katheryn Symington | Web Designer: Reacted to “OH last weeks outrea…” with ❤️
00:05:43 Erica Nash: Option 1:
They didn’t respond to your outreach

Subject: [Find the original email you sent and reply to it]

Hey Shannon!!

Just wanted to check in to make sure you saw the message I sent the other day – I’d love to set up a time to connect with you about your goals for 2022!

Would you like me to send you the link to book a free consultation with me?

– Shannon
00:05:46 Katheryn Symington | Web Designer: Reacted to “Win: Submitting the …” with 🎉
00:06:16 Katheryn Symington | Web Designer: Reacted to “It was 35 pages” with 😲
00:06:32 Michelle: Replying to “Win: Submitting the …”

And now we have a template for future ones.
00:06:41 Erica Nash: Option 2:
Change the channel when you get no response:

If you emailed, try a DM. If you DM’d, try email.

Hey Shannon!!

I sent you an [email/DM] a few days ago – just in case it never came through I wanted to reach out to you here!

[Recap the offer from your original communication]

Want me to send you that link to book a chat [or a day] with me?

Shannon
00:06:49 Katheryn Symington | Web Designer: Reacted to “And now we have a te…” with 💯
00:08:03 Erica Nash: I have an email for you ladies on our panel going out this afternoon!!
00:08:10 Pauline Wiles: Reacted to “I have an email for …” with 👍🏻
00:10:18 Michelle: 🧚‍♀️
00:12:49 Michelle: Oh! Another win: I was talking to the owner of the map solution I found on a demo call. She said something about letting her know if there's any way she can help on other projects. I said, “Of course. And if you run into anyone who needs help on the web dev side, I'd love to send you some samples of sites I've built.” She said, “Actually, I do know someone. Send samples!!” So I DID!!!!
00:14:01 Pauline Wiles: Reacted to “Oh! Another win: I w…” with 💛
00:15:13 Lynn Davey: Reacted to “Oh! Another win: I w…” with 💛
00:16:24 Sarah Guilliot (SarahDesign.com): Reacted to “Oh! Another win: I w…” with 👏
00:17:14 Sarah Guilliot (SarahDesign.com): I sent an email to “change the channel” on an outreach follow up I’d done on Instagram and the second I hit send she replied on Instagram ha ha. I count that as success
00:18:32 Sarah Guilliot (SarahDesign.com): Yes congratulations!!!!
00:18:52 Danielle Cooke: Reacted to “I sent an email to “…” with 🥳
00:19:13 Danielle Cooke: Reacted to “Oh! Another win: I w…” with 👏
00:19:26 Danielle Cooke: Reacted to “And now we have a te…” with ❤️
00:19:36 Danielle Cooke: Reacted to “Win: Submitting the …” with 🥳
00:19:38 Sarah Guilliot (SarahDesign.com): The first paid discovery call and work to deliver on that is the longest one 🙂 they get faster and easier each subsequent one
00:19:45 Danielle Cooke: Reacted to “I've received 3 refe…” with ❤️
00:19:49 Michelle: Reacted to “The first paid disco…” with ❤️
00:19:51 Michelle: Reacted to “I sent an email to “…” with 🥳
00:20:00 Pauline Wiles: @Jenelle, also, “first pancake”, be kind to yourself!
00:20:07 Sarah Guilliot (SarahDesign.com): Reacted to “@Jenelle, also, “fir…” with 💯
00:21:06 Pauline Wiles: Replying to “The first paid disco…”

They're still taking me what feels like aaages; I'm on the lookout for speeding it up. But I have a strong booking rate afterward, so it feels like an OK investment. And I think I kind of like going deep and sticking my nose into their marketing delusions 🙂
00:21:23 Sarah Guilliot (SarahDesign.com): Reacted to “They're still taking…” with ❤️
00:21:31 Sarah Guilliot (SarahDesign.com): Replying to “The first paid disco…”
Super worth the investment
00:21:52 Erica Nash: Reacted to “@Jenelle, also, “fir…” with 💯
00:22:40 Tracy Trathen • e design studio, LLC: Reacted to “@Jenelle, also, “fir…” with 💯
00:24:06 Danielle Cooke: Reacted to “It was 35 pages” with 🤓
00:25:27 Sarah Guilliot (SarahDesign.com): I almost feel like you can’t “prepare” for this. Just show up curious and open and it gives you space and time to figure out the plan after.
00:25:39 Pauline Wiles: Reacted to “I almost feel like y…” with 👍🏻
00:26:40 Michelle: Reacted to “I almost feel like y…” with ❤️
00:28:00 Tracy Trathen • e design studio, LLC: Reacted to “I almost feel like y…” with ❤️
00:29:34 Sarah Guilliot (SarahDesign.com): I would give THEM a deadline that’s a far enough out that you can get coaching here in between. Then give yourself a couple days.
00:29:46 Michelle: Reacted to “I would give THEM a …” with 💯
00:29:50 Danielle Cooke: Reacted to “I would give THEM a …” with 👏
00:31:00 Pauline Wiles: Replying to “I would give THEM a …”

Yes, don't offer to turn it around super fast. That gives you breathing room, helps with the positioning that expert recommendations take time, and – if you're anything like me – allows for a bright idea that comes to you in the shower 2 days later.
00:31:25 Danielle Cooke: Reacted to “Yes, don't offer to …” with 😀
00:31:25 Michelle: Reacted to “Yes, don't offer to …” with 👆
00:34:58 Jenelle: Thank you everyone!
00:35:33 Jenelle: Reacted to “The first paid disco…” with ❤️
00:35:43 Jenelle: Reacted to “They're still taking…” with 😃
00:35:51 Jenelle: Reacted to “@Jenelle, also, “fir…” with ❤️
00:35:56 Jenelle: Reacted to “I almost feel like y…” with ❤️
00:36:47 Pauline Wiles: For me, there's also an element of: “do you want more conversations” or “do you want fewer conversations but with people who are probably a better fit” … I'm in a season now where I don't actually want to talk to “everybody”.
00:37:57 Erica Nash: Jenelle, I feel like we have a lot of similarities. My biggest hang up is needing to have all the answers before I do something, which leads to a lot of overanalyzing and over preparing which leads to lots of wasted time and indecision for me. Making decisions without needing to have all the answers is my domino and something I’m actively working on. If that resonates, I pass my mantra on to you: I don’t need to have all the answers right now. 🙃
00:38:13 Pauline Wiles: Reacted to “Jenelle, I feel like…” with 💛
00:39:04 Sarah Guilliot (SarahDesign.com): People calling me is a nightmare
00:39:14 Jenelle: Replying to “Jenelle, I feel like…”

Thank you so much. 💯
00:39:22 Erica Nash: Replying to “People calling me is…”

Literally worst nightmare. I will watch it ring 🤣
00:39:25 Pauline Wiles: Replying to “People calling me is…”

If we're not blood relatives or wearing wedding rings, I'm not picking up
00:39:28 Sarah Guilliot (SarahDesign.com): Reacted to “Jenelle, I feel like…” with 💛
00:39:36 Erica Nash: add 🖤
00:39:44 Sarah Guilliot (SarahDesign.com): Replying to “People calling me is…”
Yessss
00:39:45 Ali Wilson-San Diego: Reacted to “Literally worst nigh…” with 😂
00:39:50 Liz Lee: Reacted to “People calling me is…” with 💯
00:39:50 Erica Nash: Replying to “People calling me is…”

Maybe not even then 😂
00:39:54 Pauline Wiles: Reacted to “Literally worst nigh…” with 💛
00:39:56 Pauline Wiles: Reacted to “People calling me is…” with 💯
00:40:01 Sarah Guilliot (SarahDesign.com): Replying to “People calling me is…”
Right?!
00:40:02 Pauline Wiles: Reacted to “Maybe not even then …” with 😉
00:40:05 Liz Lee: Reacted to “If we're not blood r…” with 💯
00:40:11 Liz Lee: Reacted to “Maybe not even then …” with 😂
00:40:39 Pauline Wiles: Replying to “People calling me is…”

Yeah, actually, not even then … make an appointment, Dad 🙂
00:40:44 Liz Lee: Replying to “People calling me is…”

My best friend and I don’t even call each other; we send each other voice texts lol
00:40:47 Erica Nash: Reacted to “Yeah, actually, not …” with 😂
00:40:48 Jenelle: I had a consultation booked… was waiting in my Zoom… my PHONE rang and it was the person! I got dressed up for nothing. 😂
00:40:57 Erica Nash: Reacted to “My best friend and I…” with 🙌
00:40:59 Liz Lee: Reacted to “I had a consultation…” with 😂
00:41:02 Erica Nash: Reacted to “I had a consultation…” with 😂
00:41:07 Ali Wilson-San Diego: Replying to “People calling me is…”

If they’re not in my contacts, I wait for a voicemail. Far change to being so excited to get a phone call before smartphones. 😊
00:41:22 Ali Wilson-San Diego: Reacted to “My best friend and I…” with 👆
00:41:29 Erica Nash: Reacted to “If they’re not in my…” with 🙌
00:41:35 Ali Wilson-San Diego: Reacted to “I had a consultation…” with 😂
00:42:42 Danielle Cooke: Reacted to “I had a consultation…” with 😂
00:43:06 Tracy Trathen • e design studio, LLC: Replying to “I had a consultation…”

Been there done that!
00:43:07 Lynn Davey: Yes!!
00:45:47 Michelle: Reacted to “For me, there's also…” with ❤️
00:46:05 Michelle: Reacted to “Jenelle, I feel like…” with 💛
00:46:09 Jenelle: UH OH lol
00:46:12 Michelle: Reacted to “People calling me is…” with 😆
00:46:19 Erica Nash: Reacted to “UH OH lol” with 😆
00:46:22 Michelle: Reacted to “Maybe not even then …” with 😂
00:47:24 Katheryn Symington | Web Designer: OMG. Listening to this, I want to pull out my spreadsheets. haha. I'm the same way Sarah.
00:47:46 Jenelle: Pretty spreadsheets are my love language.
00:47:53 Danielle Cooke: Reacted to “Pretty spreadsheets …” with 😂
00:47:56 Katheryn Symington | Web Designer: Reacted to “Pretty spreadsheets …” with 😂
00:47:57 Ali Wilson-San Diego: Pass or fail 💯
00:48:06 Danielle Cooke: Reacted to “OMG. Listening to th…” with 😃
00:48:09 Tracy Trathen • e design studio, LLC: Reacted to “Pretty spreadsheets …” with ❤️
00:49:10 Ali Wilson-San Diego: Sarah, I feel like you are saying what my brain tells me
00:49:23 Katheryn Symington | Web Designer: Reacted to “Sarah, I feel like y…” with 💯
00:51:00 Pauline Wiles: This is a small, tactical thing — not the mindset part that's way more important — but I'm now using a moving average in my spreadsheet since my income is so up and down, depending on when projects get booked. December will be super low for me but the average is much more reassuring.
00:51:24 Ali Wilson-San Diego: Reacted to “This is a small, tac…” with 👍
00:51:27 Tracy Trathen • e design studio, LLC: Reacted to “This is a small, tac…” with ❤️
00:51:52 Danielle Cooke: Reacted to “This is a small, tac…” with ❤️
00:51:53 Erica Nash: Replying to “This is a small, tac…”

I do this too! A 6-month rolling average. It has created SO much relief in the anxiety I was experiencing related to my monthly revenue.
00:52:05 Ali Wilson-San Diego: Reacted to “I do this too! A 6-m…” with ❤️
00:52:06 Danielle Cooke: Reacted to “I do this too! A 6-m…” with ❤️
00:52:15 Pauline Wiles: Reacted to “I do this too! A 6-m…” with 👍🏻
00:52:21 Michelle: Reacted to “I do this too! A 6-m…” with ❤️
00:52:21 Michelle: Reacted to “This is a small, tac…” with ❤️
00:52:28 Erica Nash: Remember what Alecia said: there are very few decisions that can’t be undone
00:53:58 Tracy Trathen • e design studio, LLC: Replying to “Remember what Alecia…”

I love this. Makes it less absolute thinking that way.
00:54:37 Erica Nash: Replying to “Remember what Alecia…”

100%!! It was so transformational for me.
00:56:14 Erica Nash: Regardless, I’m sorry she said that. Not cool.
00:56:28 Jenelle: Ugh that sucks!! So sorry.
00:56:50 Pauline Wiles: There's such a disconnect, is it possible she was thinking about the ten years *before* she worked with you??
00:57:37 Lynn Davey: I’m so sorry, Sarah! There was absolutely no need for that.
00:58:45 Erica Nash: That’s a great mantra hahaha
00:58:56 Ali Wilson-San Diego: Reacted to “That’s a great mantr…” with 👍
00:59:17 Jenelle: There ya go!!! “Even my shitty work makes people a lot of money.” 😂
00:59:25 Ali Wilson-San Diego: Reacted to “There ya go!!! “Even…” with ❤️
00:59:27 Liz Lee: Reacted to “There ya go!!! “Even…” with 💗
00:59:55 Jenelle: “My work makes shitty people a lot of money?”
01:00:15 Katheryn Symington | Web Designer: That is a horrible thing to say. I'd do the reasonable person test… #1 – what did she gain for saying that? and #2 – What would I say in her shoes?
01:00:18 Tracy Trathen • e design studio, LLC: Reacted to ““My work makes shitt…” with 😆
01:00:46 Ali Wilson-San Diego: What does she coach?
01:02:25 Erica Nash: “I am Sarah and I am awesome” – this mantra still applies. Bring the Donna energy!!
01:02:42 Sarah Guilliot (SarahDesign.com): Replying to ““I am Sarah and I am…”
Forgot that!
01:03:41 Erica Nash: So it was a marketing stunt
01:03:49 Pauline Wiles: Reacted to “So it was a marketin…” with 👍🏻
01:03:55 Danielle Cooke: Reacted to “So it was a marketin…” with 👍
01:04:28 Ali Wilson-San Diego: Reacted to “So it was a marketin…” with 💯
01:05:33 Liz Lee: Reacted to ““My work makes shitt…” with 😂
01:10:24 Tracy Trathen • e design studio, LLC: And your feelings are not irrelevant.
01:10:31 Pauline Wiles: Reacted to “And your feelings ar…” with 💛
01:14:06 Sarah Guilliot (SarahDesign.com): Thank you!!!
01:14:10 Sarah Guilliot (SarahDesign.com): Reacted to “And your feelings ar…” with 💛
01:14:13 Sarah Guilliot (SarahDesign.com): Reacted to “So it was a marketin…” with 👍🏻