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This Week's Questions

Chat

00:00:43 Janet Hoover: Heeelllooo all!
00:00:53 Trish Bovell: howdy everyone!
00:00:54 Lauren N.: hello!!
00:00:54 Erica Nash: 👋🏼
00:00:58 Kaila – HeyKaila Media: hi hi!!
00:00:59 Caitlin Harrison: hooooowwww
00:01:03 Caitlin Harrison: I can't believe
00:01:20 Kaila – HeyKaila Media: Wins

– Sent out a proposal with my highest number yet!
– Created a time-blocking schedule and worked on sticking to it for an entire week!
– Reached out to the WDA fam for advice AND submitted a Strat call question!
00:01:35 Trish Bovell: nice Kaila!
00:01:37 Dr. Lauren Nappen: WOW Kaila!
00:01:42 Lauren N.: Woohoo that's a lot of good stuff kaila!!
00:01:44 Kaila – HeyKaila Media: doctor's back!!
00:01:45 Dr. Lauren Nappen: On fiyah!!
00:01:49 Janet Hoover: Nice Kaila!!!
00:01:50 Lisa D: Almost done my lead magnet for my website
00:01:51 Dr. Lauren Nappen: Omg stop
00:01:55 Caitlin Harrison: so I would have shared this last week BUT!!! within 24 hours of ending the working relationship/sending the invoice, $8k worth of work came into my world
00:02:10 Mia Rendon: Win! I reached out to someone on Monday that I had reached out to back in July and she never responded but she responded this time and now we have a coffee chat scheduled for Thursday!! Woo!
00:02:10 Brenda W: Did WDA Modules 2 & 3
00:02:14 Janet Hoover: NICE Caitlin!!
00:02:18 Lauren N.: Dr Lauren/Kate is that a real office or just a virtual background?!
00:02:19 Kaila – HeyKaila Media: thank youuuu! <3
00:02:23 Trish Bovell: I sent 5 emails every day asking for referrals
00:02:23 Erica Nash: You did some work, Kaila!!
00:02:29 Dr. Lauren Nappen: I'll never tell
00:02:36 Lauren N.: lol
00:02:54 Erica Nash: Whaaaatttttt
00:03:00 Kaila – HeyKaila Media: F YAHH!!
00:03:00 Mia Rendon: AMAZING!!
00:03:02 Leigh Scott: I took my first kid free vacation in 2+ years and didn’t check my email ONCE
00:03:07 Courtney Wilson: Wins: Started Module 4, blocked off time in calendar for a project, got confirmation that our subcontractor is available for our busy season, and we're giving ourselves grace the past couple of days because we're both with colds.
00:03:51 Lauren N.: I have a sales call tomorrow from a prospect who reached out in August. I kept on top of her and she finally booked!
00:04:11 Janet Hoover: Did my homework, got some site update work from reach out, did some computer cleanup stuck to my new calendar this week 🙂
00:04:14 Courtney Wilson: That's so awesome Caitlin!
00:04:34 Janet Hoover: Nice, Trish!
00:04:39 Robin Smith: I've had some success with my YouTube channel. I'm giving a live presentation at a conference on Monday and wanted to have my url instead of the generic letters they assign. I asked for help and
00:04:46 Mia Rendon: Oh another win! I also upsold a client on branding pakcage when she only wanted web design!
00:04:48 Janet Hoover: Yay, Mia!
00:04:51 Dr. Lauren Nappen: Win: I have zero problem saying a website is $7 or $10K now
00:05:12 Janet Hoover: Yay, Robin!
00:05:27 Janet Hoover: Dr. Kate, yay!
00:05:36 Dr. Lauren Nappen: I don't know how to fix it.
00:05:37 Robin Smith: I hate asking for help, but did it anyway and I'm not there, but getting closer to the magic 100. I also dealt with some major
00:05:49 Erica Nash: That's incredible!!!
00:05:54 Deanna: Make her learn the secret handshake!!! 🤣
00:06:01 Courtney Wilson: Awesome, Leigh!
00:06:06 Robin Smith: feeling like I'm not good enough. But I'm doing it regardless.
00:06:22 Janet Hoover: Yay, Courtney!
00:07:10 Janet Hoover: Nice, Lauren
00:08:14 Courtney Wilson: Go Dr Kate!
00:08:15 Lauren N.: thats huge kate!
00:08:42 Trish Bovell: yes – do it anyway is huge!
00:08:48 Janet Hoover: Right!
00:09:01 Janet Hoover: YOU’RE amazing!
00:09:10 Kaila – HeyKaila Media: Nice work this week everyone!!!
00:09:34 Robin Smith: Can I share my channel in case anyone is willing to support me in trying to get 100 subscribers?
00:09:43 Caitlin Harrison: I was feeling blah all day but knew coming here would help get me back on track
00:09:44 Janet Hoover: Yes, do it, Robin
00:09:46 Caitlin Harrison: yes Robin!!
00:09:50 Trish Bovell: Yes, Robin!
00:09:56 Courtney Wilson: Absolutely Robin!!
00:10:19 Robin Smith: Please subscribe. https://www.youtube.com/channel/UCQLDPUDQqOzgdsgj1wKWnaA Thank you!
00:10:44 Janet Hoover: Done, Robin
00:10:48 Courtney Wilson: @Robin – done!
00:11:00 Caitlin Harrison: done!
00:11:02 Robin Smith: Thank you so much.
00:11:04 Deanna: Done!
00:11:07 Trish Bovell: done!
00:11:22 Robin Smith: You guys are amazing! Thank you.
00:11:33 Kaila – HeyKaila Media: done 🙂
00:11:38 Dr. Lauren Nappen: You're at 85 Robin!
00:11:44 Dr. Lauren Nappen: LOVE IT!!
00:11:44 Caitlin Harrison: LOVED IT
00:11:45 Courtney Wilson: The podcast is awesome!
00:11:51 Trish Bovell: LOVED ALL 3
00:11:56 Kaila – HeyKaila Media: yes, listened to the first 3! love it!
00:12:08 Janet Hoover: That's the best ❤️
00:12:30 Robin Smith: @Dr. Lauren. Just need 15 more. Thank you
00:12:38 Dr. Lauren Nappen: It's Kate LOL
00:13:04 Kaila – HeyKaila Media: oooh this is a GREAT question
00:13:15 Janet Hoover: Ooo good question, I have 2 I'm about to re-reachout to like that
00:13:21 Kaila – HeyKaila Media: Ditto!
00:14:19 Mia Rendon: That script helped me so much getting a potential client to actually schedule a consultation call!
00:15:59 Kaila – HeyKaila Media: If the options are the same, (it wasn't that long ago) – and the client is a pretty dreamy client – do you suggest keeping the price the same (if we're comfortable) or raise it a tad so they know not to dilly-dally more?
00:17:36 Kaila – HeyKaila Media: I like that. Thank you!
00:19:38 Janet Hoover: Good question, Kate!
00:19:43 Courtney Wilson: Ooh, I like this question!!
00:19:46 Kaila – HeyKaila Media: Yep, another great q
00:20:43 Leigh Scott: Oooh do a freebie on how hipaa applies to websites
00:21:10 Deanna: Would you include Day Rates in your matrix or only if that’s something they inquire about? I’m SO tempted to offer it as my minimum viable offer but I think clients see that as a *bargain* and are even though I reiterate that it’s NOT a full website I’m just not making it clear enough 🫣
00:21:54 Deanna: *I should clarify if there are circumstances where you WOULD include it*
00:22:12 Caitlin Harrison: I am feeling the same @kate
00:22:15 Kaila – HeyKaila Media: oooh, that's a good idea! my first thought was a case study of some sort – how a website has impacted a clinic that you've already worked with
00:22:24 Caitlin Harrison: wanting to do it all and then getting overwhelmed and wanting to never show up online
00:22:30 Lauren N.: ohhh yeah case study is great!
00:22:45 Janet Hoover: For sure, @caitlin
00:23:01 Caitlin Harrison: maybe an unlisted video with some talking points? saves time from reading a pdf
00:27:03 Deanna: Ooh i love that Caitlin
00:28:53 Mia Rendon: i love freebie video trainings!
00:30:36 Kaila – HeyKaila Media: Kate! You're a Doctor! You can do anything!
00:30:44 Lauren N.: LOL
00:31:43 Erica Nash: If i'm on my WDA chrome profile, my zoom signs in as Shannon! Do you have a chrome profile for your client?
00:32:52 Courtney Wilson: Erica, your dog is cute!
00:33:21 Kaila – HeyKaila Media: I thought I might, but it may be helpful to some others!
00:33:34 Erica Nash: Thank you! She's so sassy. I was trying to keep her from talking, lol.
00:35:29 Mia Rendon: I struggle with the project start date because in the contract from WDA the project planner is due 3 days before the project start date so it kinda confuses me
00:37:50 Janet Hoover: Me too, I'm confused hahaha!
00:38:39 Dr. Lauren Nappen: Erica – I connected my client’s zoom in Wix and now it's showing up on mine, but just the name, nothing else. So odd!
00:39:00 Erica Nash: So weird!!
00:41:34 Kaila – HeyKaila Media: There’s a lot of dates up front! Date booked, Project Start (when it's in your cal) and Kick Off (when you send their instructions) and then another Start (after prep if there is one)?
00:42:41 Caitlin Harrison: what I've been doing: sending project planner after deposit so we can go over it on the kickoff call and talk branding/strategy
00:42:57 Dr. Lauren Nappen: I have all that laid out in my Statement of Work – Pay 20% up front. When branding is done, pay XX. When 1st website draft is done, pay XX.
00:42:58 Caitlin Harrison: but now I'm also hesitating on there being a second call to discuss website copy before website design?
00:43:34 Dr. Lauren Nappen: I think copy and design are so different
00:44:04 Kaila – HeyKaila Media: I feel like I understand what happens when, but my wording needs to be consistent.
00:44:30 Kaila – HeyKaila Media: My payments match (I think) what was suggested for the milestones in the WDA docs – deposit, start date, and a few weeks in.
00:44:31 Janet Hoover: That would be awesome!
00:44:32 Caitlin Harrison: I still hesitate to even say I write the copy, planning to use content snare to help bridge the gap and maybe offer edits
00:44:48 Kaila – HeyKaila Media: That would be great! Thank you!
00:50:11 Caitlin Harrison: I'm in a similar space now… not sure when they want to “go live” but also they are finding little tweaks here and there
00:51:30 Janet Hoover: I like that, I've had delayed launched and it's so stressful feeling like I can't start the QA period yet, I LOVE this idea
00:53:55 Kaila – HeyKaila Media: I never even thought of this way of looking at it (the language prompting the client to get scared) so this conversation is awesome
00:54:11 Trish Bovell: I've called it a beta launch with my last client that is the start of the QA period.
00:54:18 Janet Hoover: That never crossed my mind that they are thinking they have to be ready and that’s a stressful for them
00:54:30 Dr. Lauren Nappen: Beta feels like less pressure @Trish
00:54:34 Janet Hoover: which makes sense!
00:54:36 Kaila – HeyKaila Media: Oh, that's smart too Trish – like here's our month to figure everything out
00:54:39 Courtney Wilson: Ooh, I like the idea of beta.
00:54:45 Trish Bovell: and the client can open it up to select users
00:55:05 Dr. Lauren Nappen: She'll call you LOL
00:55:26 Kaila – HeyKaila Media: “No probs! Better stay on my maintenance package so the next time this happens I can revert back!” haha
00:56:04 Trish Bovell: yes Kaila. I'm waiting on my 2 last clients to contact me because neither signed up for the maintenance plan.
00:56:42 Dr. Lauren Nappen: thank you!! Bye
00:56:43 Lauren N.: oh, beta! I like it!
00:56:45 Janet Hoover: Thank you!
00:56:47 Lauren N.: thank you!