Summary + Transcript

Chat

00:02:06 Lynn: Just submitted a Patrick for a new project. Fingers crossed!
00:02:20 Erica Nash: Reacted to “Just submitted a Pat…” with 🙌
00:02:39 Pauline Wiles: A longstanding relationship just created a last minute invitation to be a substitute podcast guesr, recording tomorrow.
00:02:50 Lynn: Reacted to “A longstanding relat…” with 👏
00:02:58 Pauline Wiles: Reacted to “Just submitted a Pat…” with 🙌
00:03:57 Katheryn Symington | Web Designer: I just got my second customer sign on for a new website build. This is a low end package and should be a quick one.
00:04:27 Katheryn Symington | Web Designer: Reacted to “Just submitted a Pat…” with 🙌
00:04:32 Katheryn Symington | Web Designer: Reacted to “A longstanding relat…” with 👏
00:04:44 Lynn: Reacted to “I just got my second…” with 👏
00:04:59 Erica Nash: Reacted to “A longstanding relat…” with 👏
00:05:01 Erica Nash: Reacted to “I just got my second…” with 👏
00:05:09 Michelle: Win: met with an old friend I reached out to last week for a new website. She's an author and wants to be more professional. She's most interested in my Essentials site.
00:05:18 Erica Nash: Reacted to “Win: met with an old…” with 🙌
00:05:20 Lynn: Reacted to “Win: met with an old…” with 👏
00:05:21 Katheryn Symington | Web Designer: Reacted to “Win: met with an old…” with 🙌
00:05:35 Michelle: Reacted to “Just submitted a Pat…” with 🙌
00:05:37 Michelle: Reacted to “A longstanding relat…” with 👏
00:05:46 Michelle: Reacted to “I just got my second…” with 👏
00:05:56 Jenelle: Loving time blocking! Feeling really good about my schedule.
00:06:24 Michelle: Reacted to “Loving time blocking…” with ❤️
00:06:31 Erica Nash: Here is the workbook link with updated scripts: https://docs.google.com/document/d/1d0m4XYmIiIA2npyMwwuWhu8v8XPnGwhEQt43wLCAUnk/copy?usp=sharing
00:06:33 Erica Nash: Reacted to “Loving time blocking…” with ❤️
00:06:35 Pauline Wiles: Panel – did you say 12/13? If so, sorry, will be on a plane to London that day
🙁
00:06:43 Pauline Wiles: Reacted to “Win: met with an old…” with 👏
00:06:58 Erica Nash: Replying to “Panel – did you say …”

That’s correct! Aw man, we’d love to have you, but yay for travel!
00:10:20 Jenelle: Replying to “Here is the workbook…”

Says we need access…
00:10:40 Pauline Wiles: Replying to “Here is the workbook…”

Yes, I'm not getting the option to copy either
00:10:43 Erica Nash: Replying to “Here is the workbook…”

Whoops. @Shannon Mattern will you edit the access
00:12:17 Tracy Trathen • e design studio, LLC: Replying to “Here is the workbook…”

I couldn’t get it but I went to my WDA account and logged in and was able to copy it from there… but not from the link
00:12:21 Carol: Replying to “Here is the workbook…”

me neither. 😉
00:12:30 Shannon Mattern: https://docs.google.com/document/d/1acYTrL80xHq_4CAjTGGta8mEAzOYURcDy6i64Q7MKNc/copy?usp=sharing
00:12:43 Pauline Wiles: Replying to “Here is the workbook…”

Tracy, is that the upated version in the dasboard?
00:12:47 Tracy Trathen • e design studio, LLC: Replying to “Here is the workbook…”

Yes
00:12:53 Pauline Wiles: Reacted to “Yes” with 👍🏻
00:12:57 Jenelle: Yup!! That works
00:19:08 Liz Lee: 🥰
00:19:24 Katheryn Symington | Web Designer: 🫣
00:19:25 Lynn: 🤓
00:19:50 Michelle: Love this question!!
00:21:41 Ali Wilson-San Diego: I’m with you Jenelle. I feel the same.
00:22:24 Liz Lee: I have been a web designer for 14 years and just today a client asked me what DNS stands for and I had to look it up.
00:22:36 Liz Lee: 😂
00:22:36 Ali Wilson-San Diego: Reacted to “I have been a web de…” with 👍
00:22:43 Erica Nash: Replying to “I have been a web de…”

Wait what does it stand for?? hahaha
00:22:53 Katheryn Symington | Web Designer: Reacted to “I have been a web de…” with 👍
00:22:58 Tracy Trathen • e design studio, LLC: Reacted to “I have been a web de…” with 👍
00:23:01 Tracy Trathen • e design studio, LLC: People you do the work for would (probably) not be able to do what you can do – even now.

I’ve been building websites since the early 2000s (seriously in business for the last several) and I’m STILL always looking things up.
00:23:01 Liz Lee: Replying to “I have been a web de…”

Domain Name System
00:23:08 Erica Nash: Reacted to “Domain Name System” with 😆
00:23:09 Pauline Wiles: Replying to “I have been a web de…”

silly acronyms. I mean, SSL isn't meaningful either. Never mind https 🙂
00:23:11 Michelle: Been designing for 20 years. Have to look stuff up ALL THE TIME!! Every project has its own intricacies.
00:23:24 Liz Lee: Replying to “I have been a web de…”

I was like, “Um… designated name servers? Yeah I should look that up lol”
00:23:38 Pauline Wiles: Reacted to “I have been a web de…” with 💛
00:23:55 Lynn: Reacted to “I have been a web de…” with 👍
00:23:58 Lynn: Reacted to “I have been a web de…” with 💛
00:24:10 Lynn: Reacted to “People you do the wo…” with 💛
00:24:14 Lynn: Reacted to “Been designing for 2…” with 💛
00:24:18 Pauline Wiles: Reacted to “Been designing for 2…” with 💛
00:24:19 Tracy Trathen • e design studio, LLC: Reacted to “Been designing for 2…” with 👆
00:26:28 Michelle: Replying to “Been designing for 2…”

The fact that you even know where to start when you look stuff up speaks to your expertise in the field over theirs, too.
00:26:39 Tracy Trathen • e design studio, LLC: Replying to “Been designing for 2…”

YES!
00:26:44 Liz Lee: Reacted to “The fact that you ev…” with ❤️
00:27:22 Ali Wilson-San Diego: Do you have prices attached to each item on the Patrick for your own use? So when you are putting together your quote, you can easily add/subtract items to come up with a price.
00:30:09 Liz Lee: Reacted to “Been designing for 2…” with ❤️
00:33:15 Tracy Trathen • e design studio, LLC: Last year, when I was first going through the program… I thought about doing what Jenelle is thinking about doing and I decided to just go for it and more than doubled my mid package from what I used to charge altogether – what shocked me was this: Nobody’s even balked at it.
00:33:34 Erica Nash: Reacted to “Last year, when I wa…” with 🖤
00:33:37 Pauline Wiles: Depending on the client and the value I sense for them, that can make it easier for me to offer a (much) higher amount, especially if the ROI is still low-hanging fruit for them. I don't approach every client thinking I'm only pitching those same 3 prices.
00:33:37 Erica Nash: Reacted to “Last year, when I wa…” with 💰
00:33:45 Ali Wilson-San Diego: Reacted to “Last year, when I wa…” with 💰
00:33:55 Pauline Wiles: Reacted to “Last year, when I wa…” with 😃
00:34:08 Tracy Trathen • e design studio, LLC: I’ve never had anyone say “so and so told me X price”
00:34:20 Lynn: Replying to “Last year, when I wa…”

That’s what I did as well. It was time to just rip the band-aid off!
00:34:40 Tracy Trathen • e design studio, LLC: My family (most of them) are teachers… so I get that!
00:34:44 Kaila – HeyKaila Media: Reacted to “Last year, when I wa…” with 🖤
00:34:59 Michelle: This is ALWAYS a safe space! Especially to raise your prices.
00:35:04 Kaila – HeyKaila Media: Reacted to “Depending on the cli…” with 🙌🏻
00:35:16 Tracy Trathen • e design studio, LLC: Replying to “Last year, when I wa…”

Exactly!
00:35:18 Erica Nash: Time to give yourself a 50% raise hahaha
00:35:23 Pauline Wiles: I was on a milestone call with Shannon, pondering a Patrick, and she asked, what's stopping you putting $9k on that … I did it, he booked it, we just finished, and he's thrilled.
00:35:28 Kaila – HeyKaila Media: Reacted to “Time to give yoursel…” with 💕
00:35:33 Katheryn Symington | Web Designer: Reacted to “Last year, when I wa…” with 😃
00:35:33 Lynn: Reacted to “Time to give yoursel…” with 💕
00:35:38 Kaila – HeyKaila Media: Reacted to “Time to give yoursel…” with 👆🏻
00:35:47 Kaila – HeyKaila Media: Reacted to “I was on a milestone…” with 💕
00:35:56 Katheryn Symington | Web Designer: Reacted to “Depending on the cli…” with 🙌🏻
00:35:56 Jenelle: Reacted to “silly acronyms. I me…” with 😂
00:36:04 Katheryn Symington | Web Designer: Reacted to “I’ve never had anyon…” with 👍
00:36:10 Jenelle: Reacted to “I have been a web de…” with ❤️
00:36:27 Jenelle: Reacted to “Been designing for 2…” with ❤️
00:36:52 Jenelle: Reacted to “People you do the wo…” with ❤️
00:37:15 Jenelle: Reacted to “Last year, when I wa…” with 🥳
00:37:15 Pauline Wiles: Reacted to “That’s what I did as…” with 👍🏻
00:37:32 Ali Wilson-San Diego: Picasso politely agreed, promptly created a drawing, and handed back the napkin — but not before asking for a million Francs. The lady was shocked: “How can you ask for so much? It took you five minutes to draw this!” “No”, Picasso replied, “It took me 40 years to draw this in five minutes
00:37:47 Jenelle: Reacted to “My family (most of t…” with ❤️
00:37:53 Jenelle: Reacted to “Time to give yoursel…” with ❤️
00:37:54 Katheryn Symington | Web Designer: Reacted to “Picasso politely agr…” with ❤️
00:38:00 Erica Nash: Reacted to “I was on a milestone…” with 🙌
00:38:02 Michelle: Reacted to “I was on a milestone…” with 💕
00:38:04 Tracy Trathen • e design studio, LLC: Reacted to “I was on a milestone…” with 💕
00:38:05 Jenelle: Reacted to “I was on a milestone…” with ❤️
00:38:05 Katheryn Symington | Web Designer: Reacted to “I was on a milestone…” with 🙌
00:38:09 Erica Nash: Reacted to “Picasso politely agr…” with ❤️
00:38:13 Jenelle: Reacted to “This is ALWAYS a saf…” with 😃
00:38:29 Jenelle: Reacted to “Picasso politely agr…” with ❤️
00:38:52 Pauline Wiles: Replying to “Picasso politely agr…”

and there's a similar one with a bomb disposal expert that I really love 🙂
00:38:55 Tracy Trathen • e design studio, LLC: Replying to “Picasso politely agr…”

Fix the machine $1. Knowing where to tap the hammer $8,999.
00:39:03 Michelle: Reacted to “Fix the machine $1. …” with ❤️
00:39:20 Lynn: Reacted to “Picasso politely agr…” with ❤️
00:42:35 Kaila – HeyKaila Media: Hehehe yay Pauline!
00:42:35 Erica Nash: 🙌
00:42:43 Kaila – HeyKaila Media: I also do not want to work with grumpalumps.
00:42:49 Michelle: Reacted to “I also do not want t…” with ❤️
00:42:50 Erica Nash: Reacted to “I also do not want t…” with 🙌
00:42:55 Lynn: Reacted to “I also do not want t…” with ❤️
00:44:00 Tracy Trathen • e design studio, LLC: Turn it back on her. Thank her for her time, and use your “not a good fit” language.
00:44:11 Lynn: Reacted to “Turn it back on her….” with 👆
00:44:32 Erica Nash: Replying to “Turn it back on her….”

Especially if you don’t want her to come back in the future
00:45:41 Tracy Trathen • e design studio, LLC: Reacted to “I also do not want t…” with 👆
00:48:26 Tracy Trathen • e design studio, LLC: This is SO good!
00:50:16 Tracy Trathen • e design studio, LLC: For me (bearing in mind I haven’t implemented paid discovery yet) I only feel like it would be a waste if it was unpaid discovery… IF she got what she paid for, then I’d be okay with it.
00:51:31 Erica Nash: I presented a concept to a design client and they didn’t watch the loom before giving feedback and it’s SO frustrating and definitely makes things a little weird.
00:51:43 Pauline Wiles: Reacted to “Fix the machine $1. …” with ❤️
00:51:53 Pauline Wiles: Reacted to “I also do not want t…” with ❤️
00:53:03 Pauline Wiles: Replying to “I presented a concep…”

super weird in this case, yes…
00:53:15 Kaila – HeyKaila Media: WAT
00:53:26 Michelle: That escalated quickly!
00:53:31 Pauline Wiles: Replying to “WAT”

I know !!!
00:53:31 Erica Nash: What an insane response
00:53:36 Kaila – HeyKaila Media: Reacted to “What an insane respo…” with ❗
00:53:41 Erica Nash: Reacted to “super weird in this …” with 🫠
00:54:02 Ali Wilson-San Diego: Put him in the trash with all the other mind trash. What a jerk!
00:54:05 Katheryn Symington | Web Designer: Reacted to “What an insane respo…” with ❗
00:54:35 Pauline Wiles: Reacted to “What an insane respo…” with ❗
00:54:35 Tracy Trathen • e design studio, LLC: Replying to “Put him in the trash…”

Definitely leave him on that planet and move on
00:54:50 Tracy Trathen • e design studio, LLC: Reacted to “What an insane respo…” with 👆
00:54:53 Katheryn Symington | Web Designer: I like to do a self test, “what would I do in that situation”… that response is unusual. He has his own mind trash about people contacting him.
00:55:47 Jenelle: I’m sorry you received that and it made you feel bad. What a jerk!!
01:04:28 Pauline Wiles: It's so bizarre, I almost wonder if he pasted in the wrong “template” response. Wow. Good for you, Lynn, to not crumple at this point. I think I would.
01:05:18 Lynn: Reacted to “Definitely leave him…” with ❤️
01:05:21 Lynn: Reacted to “Put him in the trash…” with ❤️
01:05:23 Lynn: Reacted to “What an insane respo…” with ❗
01:05:29 Lynn: Reacted to “That escalated quick…” with 👆
01:05:36 Lynn: Reacted to “I like to do a self …” with ❤️
01:05:39 Lynn: Reacted to “I’m sorry you receiv…” with ❤️
01:05:44 Lynn: Reacted to “It's so bizarre, I a…” with ❤️
01:06:28 Michelle: I hope you're doing something fun!