This Week's Questions

Summary + Transcript

• • What’s going on in the chat. (0:00)
  • What if procrastination is just part of your process? (4:38)
  • WGA membership and access changes. (9:41)
  • What happened when we launched our waitlist in March. (16:10)
  • You become investment minded while you’re in the program, and then you are ready for next fall. (21:51)
  • If you have any questions, please let us know. (27:21)
  • Why you don’t have to justify your price increases to your clients. (32:20)
  • Why you need to be sold on your price increase to your client. (37:31)
  • How to start the conversation with your client. (41:22)
  • What is the bare minimum she needs for this project to be successful? (46:20)
  • Take price off the table for now. (52:03)

Chat

00:01:41 Janet Hoover: 2 months into a sending a consistent monthly newsletter/email to my list and have received some nice (unsolicited 🙀) feedback (have the next one partially ready to go out at the end of the month)
00:01:51 Erica Nash: Reacted to “2 months into a send…” with ❤️
00:01:53 Kaila – HeyKaila Media: Reacted to “2 months into a send…” with 👏🏼
00:02:01 Karen: Reacted to “2 months into a send…” with 👏
00:02:11 Lisa Doiron: Reacted to “2 months into a send…” with 👏🏼
00:02:16 Leigh Scott: I sold my highest-priced project ever after a very long dry period
00:02:22 Erica Nash: Reacted to “I sold my highest-pr…” with 🙌
00:02:24 Lisa Doiron: Reacted to “I sold my highest-pr…” with 🙌
00:02:24 Janet Hoover: Reacted to “I sold my highest-pr…” with 🙌
00:02:26 Kaila – HeyKaila Media: Reacted to “I sold my highest-pr…” with 💕
00:02:28 Kate Newnham | UpDesignsLA.com: Reacted to “I sold my highest-pr…” with 👏
00:02:29 Karen: Reacted to “I sold my highest-pr…” with ❤️
00:02:30 Lisa Doiron: Congrats Leigh!
00:02:31 Kate Newnham | UpDesignsLA.com: Reacted to “2 months into a send…” with ❤️
00:02:36 Janet Hoover: Wow, congrats!!
00:02:38 Leigh Scott: Lol thanks!
00:03:02 Janet Hoover: I love my new, amazing clients lol!
00:03:13 Kate Newnham | UpDesignsLA.com: Finished 3 video interviews. A previous client came back for more work 🙂. Law of attraction baby! Lol
00:03:22 Erica Nash: Reacted to “Finished 3 video int…” with ❤️
00:03:23 Janet Hoover: Reacted to “Finished 3 video int…” with 🙌
00:03:27 Karen: Reacted to “I love my new, amazi…” with ❤️
00:03:39 Karen: Reacted to “Finished 3 video int…” with ❤️
00:03:44 Lisa Doiron: Reacted to “Finished 3 video int…” with ❤️
00:04:09 Caitlin Harrison: I made great progress on a client project as well as clarity and building SIMPLE systems
00:04:21 Erica Nash: Reacted to “I made great progres…” with 🙌
00:04:25 Karen: Reacted to “I made great progres…” with 👏
00:04:26 Janet Hoover: Reacted to “I made great progres…” with 👏
00:04:26 Kate Newnham | UpDesignsLA.com: Reacted to “I made great progres…” with 👏
00:04:36 Caitlin Harrison: but now I am also, once again, procrastinating on how to build a proposal for a potential client who needs something different than my main packages
00:04:49 Kate Newnham | UpDesignsLA.com: Did you get your $$ back???
00:04:54 Janet Hoover: Reacted to “Did you get your $$ …” with 👍
00:04:54 Leigh Scott: Reacted to “Finished 3 video int…” with 👏
00:05:00 Leigh Scott: Reacted to “I made great progres…” with 👏
00:05:03 Kaila – HeyKaila Media: Changed my process so that I’m pitching maintenance plans at the beginning of a project instead of at the end so we can hit the ground running. Created an educational video that walks through the features of my maintenance plans. And pitched a paid audit/fix process to a lead who wanted me to start maintenance on a site I didn’t build.
00:05:10 Kaila – HeyKaila Media: Reacted to “I made great progres…” with 👏
00:05:26 Janet Hoover: Reacted to “Changed my process s…” with ❤️
00:05:36 Erica Nash: Reacted to “Changed my process s…” with ❤️
00:05:39 Janet Hoover: That’s awesome, Kaila and SO smart!
00:05:46 Kaila – HeyKaila Media: Reacted to “That’s awesome, Kail…” with 💕
00:05:49 Caitlin Harrison: who here is planning to leave Stripe?? idk what to do since it is convenient
00:06:07 Erica Nash: If anyone wants to submit a question for today: https://airtable.com/shrQMjgC7CiiWTBsh
00:06:08 Lisa Doiron: Making progress on a project on a project and should be done by the end of the week.
00:06:13 Diana Richards: Procrastination is dead to me, it’s all about anxiety management
00:06:18 Kate Newnham | UpDesignsLA.com: Reacted to “Procrastination is d…” with 😂
00:06:20 Janet Hoover: Reacted to “who here is planning…” with 👍
00:06:21 Lisa Doiron: Reacted to “Procrastination is d…” with 😂
00:06:26 Erica Nash: Reacted to “Making progress on a…” with 🙌
00:06:31 Erica Nash: Reacted to “Procrastination is d…” with 😂
00:06:32 Karen: I left Stripe and opened a merchant account.
00:06:43 Janet Hoover: Reacted to “Making progress on a…” with 👏
00:06:46 Caitlin Harrison: Replying to “Changed my process s…”

I was just thinking that too! or even getting the card setup with a delayed payment so that it kicks in after the project is done
00:06:48 Janet Hoover: Reacted to “Procrastination is d…” with 😂
00:06:55 Karen: Reacted to “Making progress on a…” with ❤️
00:06:57 Janet Hoover: Reacted to “I left Stripe and op…” with 👍
00:07:06 Karen: Reacted to “Procrastination is d…” with 😂
00:07:30 Kaila – HeyKaila Media: Replying to “Changed my process s…”

Exactly, signed sub-contract, cc card auth form and payment starts on project close even if they delay It :p
00:07:48 Janet Hoover: Reacted to “Exactly, signed sub-…” with 👍
00:08:49 Kaila – HeyKaila Media: Reacted to “Procrastination is d…” with 😂
00:09:04 Kaila – HeyKaila Media: Reacted to “Making progress on a…” with 👏
00:09:26 Lisa Doiron: Reacted to “Changed my process s…” with ❤️
00:12:57 Diana Richards: Wooooo that’s awesome!
00:12:58 Janet Hoover: WOW!!!!!!!!!!!! Oh my gosh!!! THANK YOU!!!!!!!❤️🙌
00:13:04 Kaila – HeyKaila Media: Reacted to “WOW!!!!!!!!!!!! Oh m…” with 💕
00:13:06 Lisa Doiron: That is amazing!!!
00:13:09 Kate Newnham | UpDesignsLA.com: WOWEEEEEE
00:13:13 Karen: ❤️❤️❤️
00:13:13 Erica Nash: Reacted to “WOW!!!!!!!!!!!! Oh m…” with ❤️
00:13:16 Erica Nash: Reacted to “That is amazing!!!” with ❤️
00:13:18 Janet Hoover: Love is an understatement lol!
00:13:18 Erica Nash: Reacted to “WOWEEEEEE” with ❤️
00:13:20 Diana Richards: 😮
00:13:21 Erica Nash: Reacted to “❤️❤️❤️” with ❤️
00:13:22 Caitlin Harrison: You spoil us OG members
00:13:22 Brittney: That’s so exciting! Thank you 🙂
00:13:24 Kate Newnham | UpDesignsLA.com: But no calls right???
00:13:25 Erica Nash: Reacted to “Love is an understat…” with ❤️
00:13:27 Erica Nash: Reacted to “😮” with ❤️
00:13:29 Kim Brock: ❤️🤩
00:13:32 Erica Nash: Reacted to “You spoil us OG memb…” with ❤️
00:13:33 Kaila – HeyKaila Media: Gosh, I was nervous too before you said what it was! lol
00:13:39 Kate Newnham | UpDesignsLA.com: Reacted to “Gosh, I was nervous …” with 😂
00:13:41 Janet Hoover: Reacted to “Gosh, I was nervous …” with 😂
00:13:41 Erica Nash: Reacted to “That’s so exciting! …” with ❤️
00:13:49 Robin Smith: This is great!
00:13:53 Erica Nash: Reacted to “But no calls right??…” with 👍
00:13:56 Erica Nash: Reacted to “❤️🤩” with ❤️
00:13:56 Kim Stone: Nice
00:13:59 Erica Nash: Reacted to “Gosh, I was nervous …” with 😂
00:14:02 Erica Nash: Reacted to “This is great!” with ❤️
00:14:05 Erica Nash: Reacted to “Nice” with ❤️
00:14:34 Leigh Scott: Reacted to “Gosh, I was nervous …” with 😂
00:15:21 Caitlin Harrison: Dr. Kate?
00:15:25 Christine Westlake: Haha, that was me – switching computers but my husband uses it sometimes
00:15:26 Erica Nash: Reacted to “Dr. Kate?” with 😂
00:15:28 Janet Hoover: Reacted to “Dr. Kate?” with 😂
00:15:34 Kate Newnham | UpDesignsLA.com: Reacted to “Dr. Kate?” with 😂
00:15:41 Janet Hoover: Reacted to “Haha, that was me – …” with 😂
00:15:43 Erica Nash: Reacted to “Haha, that was me – …” with 😂
00:15:46 Kaila – HeyKaila Media: Adam Dawkins – Albert Dawkin’s not-so-sneaky bro
00:15:48 Kaila – HeyKaila Media: Oh hahahaha
00:15:53 Erica Nash: Reacted to “Adam Dawkins – Alber…” with 😂
00:15:57 Janet Hoover: Reacted to “Adam Dawkins – Alber…” with 😂
00:16:34 Kim Brock: Reacted to “Adam Dawkins – Alber…” with 😂
00:16:47 Kaila – HeyKaila Media: Reacted to “Dr. Kate?” with 😂
00:21:04 Kaila – HeyKaila Media: You had a lot of data
00:26:30 Kate Newnham | UpDesignsLA.com: You feel our pain now! hahahaha
00:26:39 Janet Hoover: Reacted to “You feel our pain no…” with 😂
00:26:45 Kim Stone: No. It was great walking through your decision process.
00:26:55 Kaila – HeyKaila Media: Reacted to “No. It was great wal…” with ❕
00:27:14 Janet Hoover: Reacted to “No. It was great wal…” with ❕
00:27:14 Diana Richards: That is a very huge win/win, and thank you!
00:27:48 Kaila – HeyKaila Media: It’s so interesting to hear that this all came back to a Patrick exercise – the core of the entire group!
00:27:56 Janet Hoover: Reacted to “It’s so interesting …” with 👍
00:28:04 Kate Newnham | UpDesignsLA.com: Patrick all day.
00:28:10 Janet Hoover: Reacted to “Patrick all day.” with ❤️
00:28:18 Erica Nash: Reacted to “It’s so interesting …” with 🙌
00:28:20 Erica Nash: Reacted to “Patrick all day.” with ❤️
00:28:36 Kaila – HeyKaila Media: Reacted to “Patrick all day.” with ❤️
00:29:37 Kate Newnham | UpDesignsLA.com: Shannon – I’ve always admired your transparency, so thank you!
00:29:46 Kaila – HeyKaila Media: Reacted to “Shannon – I’ve alway…” with 🙌🏼
00:29:47 Janet Hoover: Ditto!
00:33:58 Kaila – HeyKaila Media: Do you feel better?!
00:34:17 Kaila – HeyKaila Media: Weo! Happy for you!!
00:34:31 Robin Smith: So until our year is over, everything stays the same for us?? Just making sure I understand.
00:34:36 Kate Newnham | UpDesignsLA.com: Excited to see what happens! New blood!
00:34:40 Janet Hoover: Reacted to “Excited to see what …” with 👍
00:37:50 Kaila – HeyKaila Media: Props for not just re-sending the old prices! That’s a change to be proud of on it’s own!
00:37:56 Janet Hoover: Reacted to “Props for not just r…” with 🙌
00:38:56 Kate Newnham | UpDesignsLA.com: Reacted to “Props for not just r…” with 🙌
00:46:39 Kaila – HeyKaila Media: Hahah stay HIPPA compliant lol
00:46:46 Erica Nash: Reacted to “Hahah stay HIPPA com…” with 😆
00:47:03 Kaila – HeyKaila Media: *HIPAA
00:49:10 Kate Newnham | UpDesignsLA.com: Reacted to “Hahah stay HIPPA com…” with 😆
00:52:17 Kaila – HeyKaila Media: Provide her with links to tutorials?
00:52:26 Kaila – HeyKaila Media: Provide her with the steps?
00:52:30 Kaila – HeyKaila Media: Not how but what?
00:52:51 Janet Hoover: Do one and create a tutorial from that, but not sure if that would apply to the other things that need to be done
00:53:11 Erica Nash: Or at the least, phases
00:53:19 Janet Hoover: Reacted to “Or at the least, pha…” with 👍
00:53:27 Kaila – HeyKaila Media: Reacted to “Or at the least, pha…” with 👍
00:55:41 Kaila – HeyKaila Media: Brainstorm first, then price! (And WHAT IF you can charge more than 5k for your lowend!!)
00:56:03 Janet Hoover: Could you do a “template” logo for the lower pkg?
00:56:10 Janet Hoover: Not custom
00:59:20 Janet Hoover: Thank YOU!
00:59:25 Kaila – HeyKaila Media: Good luck with your discovery call! Thanks again!!
00:59:28 Diana Richards: Bye!